Account Manager - Enterprise at OpenTable

Job description

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job As a Remote Enterprise Account Manager, you will manage a premium portfolio of restaurant groups and strategic accounts, taking full ownership of client relationships to maintain high retention rates and foster satisfaction. Your goal is to drive deep utilization of our services by building meaningful, high-level connections with decision-makers and conducting insightful business reviews. This impact-focused role involves delivering tailored training to maximize the value of software and marketing tools while gathering critical feedback to influence product enhancements. You will act as a trusted advisor, playing a key role in shaping account management strategies, driving revenue growth, and helping restaurants optimize their operations with data-driven insights. Note: Applicants must reside in the United States. Dallas or Houston residence strongly preferred. Responsibilities Manage a premium portfolio of restaurant groups and strategic accounts, driving client retention, revenue growth, and deep utilization of services. Serve as a trusted advisor to decision-makers, conducting business reviews and delivering tailored training on software and marketing tools. Educate clients on industry trends and leverage data-driven insights to help them optimize their restaurant operations. Act as the primary liaison between clients and internal departments, ensuring exceptional support and resolving critical issues efficiently. Partner with Product and Marketing teams by sharing market feedback to influence future developments and enhancements. Travel 30-50% to build and maintain face-to-face relationships with clients and deliver in-person presentations. Minimum Qualifications 5+ years of experience in account management or restaurant management. Proven expertise in consultative account management and a strong understanding of restaurant operations. Strong aptitude for data-driven decision-making and providing actionable business insights. Exceptional organizational, time management, and cross-departmental collaboration skills. Ability to travel 30-50% depending on location to engage with clients. Applicants must reside in the United States. Preferred Qualifications Food and Beverage Management experience within a hospitality group. Experience utilizing CRM solutions such as Salesforce. Familiarity with reservation software or restaurant table management software. Demonstrated ability to thrive in unstructured, entrepreneurial environments. Dallas or Houston residence strongly preferred. Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Competitive retirement and health plans Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Requirements

Must-haves

Manage a premium portfolio of restaurant groups and strategic accounts, driving client retention, revenue growth, and deep utilization of services.
Serve as a trusted advisor to decision-makers, conducting business reviews and delivering tailored training on software and marketing tools.
Educate clients on industry trends and leverage data-driven insights to help them optimize their restaurant operations.
Act as the primary liaison between clients and internal departments, ensuring exceptional support and resolving critical issues efficiently.
Partner with Product and Marketing teams by sharing market feedback to influence future developments and enhancements.
Travel 30-50% to build and maintain face-to-face relationships with clients and deliver in-person presentations.
5+ years of experience in account management or restaurant management.
Proven expertise in consultative account management and a strong understanding of restaurant operations.
Strong aptitude for data-driven decision-making and providing actionable business insights.
Exceptional organizational, time management, and cross-departmental collaboration skills.
Ability to travel 30-50% depending on location to engage with clients. Applicants must reside in the United States.
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development

Nice-to-haves

Note: Applicants must reside in the United States. Dallas or Houston residence strongly preferred.
Food and Beverage Management experience within a hospitality group.
Experience utilizing CRM solutions such as Salesforce.
Familiarity with reservation software or restaurant table management software.
Demonstrated ability to thrive in unstructured, entrepreneurial environments.
Dallas or Houston residence strongly preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Pto

Paid Time Off

Parental Leave