Account Manager - Florida at OpenTable

Job description

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the SW Florida markets within the Eastern Time Zone. Reporting to the Manager of Account Management, this hybrid field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem. Note: Applicants must live in the Eastern Time Zone to align with the team and market. SW Florida / Florida residence strongly preferred. Domestic travel will be required if not living in the immediate SW Florida area. Responsibilities Account Retention & Revenue Growth: Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption. Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows. Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements. Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement. Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting. Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions. Minimum Qualifications 3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry. Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport. Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics. Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals. Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences. Preferred Qualifications Bachelor's degree in Business Administration, Hospitality Management, or a related field. Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency. Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems. Experience working effectively in fast-paced, evolving, or unstructured business environments. Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Competitive retirement and health plans Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $75,000 - $85,000USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-Remote

Requirements

Must-haves

Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows.
Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements.
Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement.
Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting.
Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions.
3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry.
Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics.
Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals.
Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences.
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts

Nice-to-haves

Note: Applicants must live in the Eastern Time Zone to align with the team and market. SW Florida / Florida residence strongly preferred. Domestic travel will be required if not living in the immediate SW Florida area.
Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport.
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency.
Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems.
Experience working effectively in fast-paced, evolving, or unstructured business environments.

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Benefits

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Pto

Paid Time Off

Parental Leave