Sr. Product Manager, NVC Buy at Ford Motor Company

Job description

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. In this position... Ford Motor Company is looking for a Senior Product Manager, for Non-Vehicle Commerce, to own and evolve the end-to-end cart, checkout, and confirmation experiences on Ford.com and Lincoln.com. This is a high-visibility role at the heart of Ford's digital commerce strategy — you will be accountable for turning intent into completed transactions, ensuring every customer can move seamlessly from "add to cart" to "order confirmed," whether they choose to buy fully online or reserve online and pick up at the dealer . You will lead a small but critical team (including a direct-report Product Manager focused on Pricing & Promotions), partner closely with the mobile app team to build a truly omnichannel commerce experience and serve as a hands-on mentor and thought leader who raises the bar for Product Management across the broader Product organization. Although this is classified as a remote position, candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. What you'll do... Own the Buy Experience End-to-End • Define and drive the product vision, strategy, and roadmap for cart, checkout, and order confirmation across Ford.com and Lincoln.com for non-vehicle products. • Design seamless, low-friction purchase paths that support multiple customer journeys — fully online purchase, online-to-dealer pickup, and hybrid transactions. • Continuously identify and eliminate friction points in the funnel, using data, customer research, and testing to improve conversion, completion rates, and overall satisfaction. Lead & Develop Talent • Directly manage and mentor the Product Manager responsible for Pricing & Promotions, ensuring pricing display, discounts, incentives, and promotional logic are seamlessly integrated into the checkout experience. • Set clear goals, provide regular coaching and feedback, and support the career growth of your direct report. • Act as a role model and informal mentor to other Product Managers across the organization, sharing product best practices, frameworks, and lessons learned. Drive Omnichannel Innovation • Partner closely with the mobile app product team to ensure a consistent, connected buying experience across web and app. • Champion an omnichannel mindset — ensuring cart state, pricing, promotions, and order status persist seamlessly as customers move between devices, channels, and touchpoints (online, app, and dealer). • Bring an external, customer-first point of view to the team, identifying opportunities to bring best-in-class retail commerce patterns into the automotive buying journey. Be a Product Leader • Bring deep product management expertise — strong discovery habits, rigorous prioritization, and a bias for iterative, data-informed delivery — and use it to inspire and elevate other Product Managers. • Set the standard for how to leverage AI to assist with product requirements, experiments, and success metrics that are defined and communicated within the Non-Vehicle Commerce team. • Actively contribute to shaping product processes, rituals, and culture that drive innovation across the broader digital product team. Partner Cross-Functionally • Collaborate with engineering, UX/design, analytics, dealer operations, legal/compliance, and marketing to deliver high-quality releases. • Work with dealer-facing and operations teams to ensure the "buy online, pick up at dealer" experience is smooth and consistent for both customers and dealers. • Define and track key performance indicators and report progress to stakeholders and leadership. You'll have... • Bachelor’s degree or equivalent combination of relevant education and experience • 6+ years of product management experience, with a track record of owning commerce, checkout, or transactional experiences at scale. • 3+ years of experience managing or mentoring other product managers, or clear readiness to take on people leadership. • 3+ years of experience and understanding of e-commerce funnels — cart, checkout, payments, pricing/promotions, and order confirmation flows. • 3+ years of experience building or supporting omnichannel experiences that bridge web, mobile app, and physical/in-person (retail or dealership) touchpoints. Even better, you may have... • MBA or Master’s degree in Computer Science, Design or related field • Experience with pricing and promotions engines or systems. • Familiarity with dealer/retail network operations, particularly "buy online, pick up in store/dealer" models. • Strong analytical skills — comfortable using data, A/B testing, and customer research to make and defend product decisions. • Excellent collaboration and communication skills, with the ability to influence cross-functional partners and senior stakeholders. • Passion for customer experience and a demonstrated ability to simplify complex transactional journeys • Retail or automotive retail experience • Experience working in agile/scaled agile product organizations. • Background in automotive, big-ticket retail, or other considered-purchase e-commerce categories. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $132,800- 250,800. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: fordcareers.co Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-remote #LI-LA1

Requirements

Must-haves

In this position...
Although this is classified as a remote position, candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
What you'll do...
Own the Buy Experience End-to-End
Define and drive the product vision, strategy, and roadmap for cart, checkout, and order confirmation across Ford.com and Lincoln.com for non-vehicle products.
Design seamless, low-friction purchase paths that support multiple customer journeys — fully online purchase, online-to-dealer pickup, and hybrid transactions.
Continuously identify and eliminate friction points in the funnel, using data, customer research, and testing to improve conversion, completion rates, and overall satisfaction.
Lead & Develop Talent
Directly manage and mentor the Product Manager responsible for Pricing & Promotions, ensuring pricing display, discounts, incentives, and promotional logic are seamlessly integrated into the checkout experience.
Set clear goals, provide regular coaching and feedback, and support the career growth of your direct report.
Act as a role model and informal mentor to other Product Managers across the organization, sharing product best practices, frameworks, and lessons learned.
Drive Omnichannel Innovation
Partner closely with the mobile app product team to ensure a consistent, connected buying experience across web and app.
Champion an omnichannel mindset — ensuring cart state, pricing, promotions, and order status persist seamlessly as customers move between devices, channels, and touchpoints (online, app, and dealer).
Bring an external, customer-first point of view to the team, identifying opportunities to bring best-in-class retail commerce patterns into the automotive buying journey.
Be a Product Leader
Bring deep product management expertise — strong discovery habits, rigorous prioritization, and a bias for iterative, data-informed delivery — and use it to inspire and elevate other Product Managers.
Set the standard for how to leverage AI to assist with product requirements, experiments, and success metrics that are defined and communicated within the Non-Vehicle Commerce team.
Actively contribute to shaping product processes, rituals, and culture that drive innovation across the broader digital product team.
Partner Cross-Functionally
Collaborate with engineering, UX/design, analytics, dealer operations, legal/compliance, and marketing to deliver high-quality releases.
Work with dealer-facing and operations teams to ensure the "buy online, pick up at dealer" experience is smooth and consistent for both customers and dealers.
Define and track key performance indicators and report progress to stakeholders and leadership.
You'll have...

Nice-to-haves

None flagged.

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aiagile

Platform: eightfold
Effort: medium

Benefits

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Dental

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Paid Time Off

Parental Leave