Principal Product Designer, Agentic Chat at ZoomInfo Technologies

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. Principal Product Designer, Agentic Chat You'll lead the design of how people experience agents inside GTM One, ZoomInfo's unified go-to-market platform for sellers, marketers, and revenue teams. In agentic chat, the agent's behavior is the experience, and you own that experience end to end: how it acts, how it asks, what it costs, and how it proves itself before a customer finds out otherwise. This is a Principal seat defined by surface ownership, not feature delivery — you'll set direction for agent experience across every way a customer reaches an agent, and you'll be expected to bring proposals forward rather than wait for a brief. You will: • Own the agent experience across universal chat, including how the agent communicates status, asks for input, and reports back on long-running work. • Design the interactions that let agents create artifacts, apps, and automations built on context, and define how those outputs show up to the customer. • Build cost estimation and credit-approval moments into chat, so customers understand what an agent action costs before and after it runs. • Establish evals as a design instrument, using evaluation results to prove an experience is ready before launch and to guide what changes after real users touch it. • Design the trust mechanics that let customers calibrate confidence in agent output, including how failure, uncertainty, and partial results are shown. • Prototype in code, open pull requests, and ship working proposals directly into the codebase alongside engineering. • Partner with product management and engineering on orchestration and tool infrastructure while owning what the customer actually experiences of it. • Define problems alongside solutions, operating with thin briefs and acting as a product thinker on your surface area. What You Bring Must-Have: • At least 2 years designing AI or agentic products where the model's behavior was the product itself (not AI features layered onto a conventional surface), and you can speak candidly to what went wrong in front of real users. • Experience running evals: you have built or used an evaluation setup for an agent, and you can explain how you knew it was ready before launch and what changed after real users touched it. • A track record of shipping in code: you prototype with AI coding tools (not only in Figma), you open pull requests, and you can read a backend contract, even if you are not an engineer by title. • A working understanding of how LLMs behave in production, including latency, streaming, tool calling, confidence, and failure modes, and you design for those honestly rather than defaulting to the happy path. • Experience working directly with engineering in their channels and on their timelines, as a core part of how you ship. Preferred: • Domain depth designing for sellers, marketers, RevOps, or CS inside a CRM, sales-engagement, data, or revenue-intelligence product. • Experience with enterprise complexity, data-dense interfaces, bulk operations, or long-running jobs without losing clarity for the end user. • Experience designing for a product where usage directly costs the customer money. • Comfort blending UX research with agentic design — using research to predict and evals to confirm. How We Evaluate You'll be assessed across four axes, shared with you in advance: context engineering and agentic systems (including eval experience); the blend of UX research and agentic design; aesthetic quality and experience craft; and engineering fundamentals. No one is expected to score highest on all four — we want to know where you'd place yourself so we know how to work together. Interviews include walking through a real agent-surface decision (including an argument you lost), an eval you ran and what it changed, a live conversation about a go-to-market workflow, a working session on an open problem, and a look at your own tooling. No spec work, no unpaid take-home, and no design challenge we'd actually ship. #LI-Remote #LI-ST2 Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here . Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $171,430 — $269,390 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

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ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here .

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