Requirement ID:
93846
Job Title:
Senior Appian Production Support Engineer (L2/L3)
Job Type:
Contract
Duration:
6 - 9 months
Location:
Remote
Job Description:
• Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
• Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
• Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
• Drives problem management by addressing recurring issues through root cause fixes and automation.
• Enhances system performance and resilience through targeted improvements and tuning.
• Supports change and release activities to ensure smooth, low-risk deployments.
• Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
• Maintains runbooks and documentation to improve support efficiency.
• Drives automation to reduce manual effort and improve response times.
• Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Role Descriptions: Ensures stability and reliability of production systems by reviewing fixes| performing root cause analysis| and validating resolutions| while providing feedback during incident reviews.Leads troubleshooting and resolution of complex production issues (L2/L3)| ensuring timely restoration within SLAs.Proactively monitors applications| identifies anomalies| and implements preventive measures to reduce incidents.Drives problem management by addressing recurring issues through root cause fixes and automation.Enhances system performance and resilience through targeted improvements and tuning.Supports change and release activities to ensure smooth| low-risk deployments.Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.Maintains runbooks and documentation to improve support efficiency.Drives automation to reduce manual effort and improve response times.Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
Essential Skills: Appian Certified Senior or Lead Software Developer Certification Recommended.
Desirable Skills:
Keyword:
Skills: Digital : Appian BPM - Business Process Management(BPM)
Experience Required: 8-10
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