Job description

Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The VP, AI Product & Deployment is responsible for building and operating the system that turns AI capabilities into repeatable, scalable, revenue-generating products across the Government Experience platform. This role unifies product strategy, real-world deployment, and commercialization into a single operating model—ensuring that Granicus AI initiatives are grounded in customer reality and deliver measurable outcomes. Unlike traditional product leadership roles, this position is accountable for what gets built, what works in the field, and what successfully scales across the customer base. Ownership spans the full lifecycle of AI products across the Government Experience Agent (GXA), Government Experience Insights (GXI), and Government Experience Cloud (GXC), operating at the intersection of Product, Engineering, Go-To-Market, and Customer Experience. Why This Role Matters Granicus operates at a scale few companies can match serving thousands of government organizations and hundreds of millions of constituents across the US, UK, Australia, and beyond. This role defines how AI transforms the platform from a collection of applications into a true operating system for government experience where data, workflows, and agents work together to deliver measurable outcomes for the public. This is a high-visibility, high-impact role at a pivotal moment in the company’s trajectory. AI Product & Platform Leadership • Define and operate a unified AI product system across GXA, GXI, and GXC • Translate customer needs, deployment learnings, and market signals into clear product priorities • Drive a multi-year roadmap grounded in real-world usage and adoption • Build business cases for investment to meet market narrative and promises to customers • Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities • Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers Pricing, Packaging, and Commercial Strategy • Define pricing, packaging, and tiering models for GXA, GXI, and GXC • Lead the transition from traditional licensing to consumption- and outcomes-based pricing • Partner with Product Marketing on positioning, differentiation, and GTM narrative • Collaborate with Finance and Revenue leadership on ARR and margin modelling • Use deployment data to validate willingness-to-pay and outcome value across segments Cross-Functional Leadership • Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience • Act as the central integrator of AI strategy and execution across the company • Represent AI product and deployment strategy internally and externally Feedback Loop, Adoption, and Revenue • Build a closed-loop system connecting build (Agent Factory) → deploy (FDE) → standardize (Product) → scale (GTM) • Instrument deployment, usage, and outcome data to inform roadmap and pricing decisions • Own AI success metrics including adoption, time-to-value, utilization, ROI, and expansion ARR • Establish guardrails to prevent inappropriate discounting of AI capabilities Productization & Scale • Serve as final authority on what becomes a product versus bespoke deployment • Convert successful deployments into supported, commercially packaged offerings • Prevent fragmentation by enforcing clear productization criteria Forward Deployed Engineering • Help shape and scale a forward ‑ deployed engineering (FDE) function, informed by best ‑ in ‑ class industry models • Partner with teams to bring AI solutions into complex government environments, particularly within strategic accounts • Serve as a key input and validation partner for AI product decisions through applied, in ‑ field experience • Advise on and influence the allocation approach for when and how FDE resources are deployed AI Deployment Operating Model • Define standards, playbooks, and reference architectures for AI deployment across agencies • Reduce time-to-value and increase repeatability across implementations • Create reusable deployment patterns across priority domains, including: • • Web CMS and Service Requests • • Communications and Engagement • • Permitting, Licensing, and Compliance • • Records Requests and Transparency • • Agenda and Meeting Management Knowledge/ Skills/ Abilities • Deep understanding of AI/ML systems, agentic architectures, and data platforms • Strong product judgment informed by real-world deployment and customer outcomes • Ability to operate fluently across technical, commercial, and government audiences • Proven capability to lead cross-functional teams and complex initiatives at scale • Strong commercial acumen, including pricing strategy and revenue modeling • Executive presence with the ability to influence senior leadership and stakeholders • Ability to balance speed with operational discipline and accountability Experience/ Credentials • 15+ years of product and/or engineering leadership experience in enterprise SaaS, data platforms, or GovTech • Master of Business Administration (MBA) (strongly preferred) • Proven experience owning both product strategy and real-world technical deployment • Experience defining pricing and packaging for AI or platform products, including consumption or outcomes-based models • Track record of building and scaling cross-functional teams across Product, Engineering, and GTM • Experience operating in high-growth or private equity-backed environments • Public sector or GovTech domain expertise strongly preferred Other Job Info: This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. USD $200,000.00 - USD $250,000.00 /Yr. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. • A few culture highlights include – Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • We bring in special guests from time to time to discuss issues that impact our employee population The Impact • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance • Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. Health & Wellness • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Requirements

Must-haves

Serving the People Who Serve the People
Want to know more? See more of what we do here .
The VP, AI Product & Deployment is responsible for building and operating the system that turns AI capabilities into repeatable, scalable, revenue-generating products across the Government Experience platform.
Why This Role Matters
Granicus operates at a scale few companies can match serving thousands of government organizations and hundreds of millions of constituents across the US, UK, Australia, and beyond.
This is a high-visibility, high-impact role at a pivotal moment in the company’s trajectory.
AI Product & Platform Leadership
Define and operate a unified AI product system across GXA, GXI, and GXC
Translate customer needs, deployment learnings, and market signals into clear product priorities
Drive a multi-year roadmap grounded in real-world usage and adoption
Build business cases for investment to meet market narrative and promises to customers
Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities
Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers
Pricing, Packaging, and Commercial Strategy
Define pricing, packaging, and tiering models for GXA, GXI, and GXC
Lead the transition from traditional licensing to consumption- and outcomes-based pricing
Partner with Product Marketing on positioning, differentiation, and GTM narrative
Collaborate with Finance and Revenue leadership on ARR and margin modelling
Use deployment data to validate willingness-to-pay and outcome value across segments
Cross-Functional Leadership
Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience
Act as the central integrator of AI strategy and execution across the company

Nice-to-haves

Master of Business Administration (MBA) (strongly preferred)
Public sector or GovTech domain expertise strongly preferred

Application prep

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Keywords to mirror

aigomlrest

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

401(K)

Parental Leave

Wellness

Professional Development