Job description

Description In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. Responsibilities • Provide high-quality phone and email support of Tyler’s New World Public Safety software applications • Perform extensive troubleshooting of key software and hardware components to closure • Take ownership of technical incidents and coordinate resolution with product development team when necessary • Replication of complex customer issues • Train customers in system operation and software functionality Qualifications • Bachelor’s Degree in MIS, CIS or other related Technical field preferred • General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases • Readiness to learn new technologies at lightning speed • Commitment to providing an exceptional experience to our customers • Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation • SQL Experience highly preferred

Requirements

Must-haves

Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
Perform extensive troubleshooting of key software and hardware components to closure
Take ownership of technical incidents and coordinate resolution with product development team when necessary
Replication of complex customer issues
Train customers in system operation and software functionality
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
Readiness to learn new technologies at lightning speed
Commitment to providing an exceptional experience to our customers
Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation

Nice-to-haves

Bachelor’s Degree in MIS, CIS or other related Technical field preferred
SQL Experience highly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

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