Job description

A consumer financial-services organization is hiring a Senior Product Designer to improve digital customer experiences across web and mobile. This role will strengthen customer journeys and help create consistent experiences across features used by multiple product teams. You will partner with product, engineering, and business stakeholders to translate customer insights into practical design solutions. The work combines design execution, complex initiative ownership, and collaborative problem-solving. RESPONSIBILITIES Improve end-to-end customer journeys.Design shared experiences for multiple product teams.Strengthen consistency across reusable design capabilities.Use research, competitive insights, and data to guide decisions.Lead complex design work with cross-functional partners.Manage competing projects and evolving priorities.Communicate design direction and tradeoffs.Contribute to designer development through mentoring. Role Requirements Seasoned digital product design experience.Strong understanding of customer journeys and user experience.Ability to translate research and data into design decisions.Experience leading complex design initiatives.Strong partnership with product and engineering teams.Ability to connect customer needs with business priorities.Clear communication and adaptability.Residence within 50 miles of Charlotte, NC.

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Effort: medium