Job description

Must Have Technical/Functional Skills Experience in providing Deskside Support Knowledge of Windows Desktop OS Data Center, Network Operation Support Smart-hand support for Server, Network and End user computing Basic Knowledge of reporting/ITSM Tool Experience in supporting VIP users Excellent Communication 4-6 Years of work experience in relevant skills Roles & Responsibilities • Desk side engineer for technical support for customers and their networked computers and peripherals • Duties include (but not limited to) • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives • IMACD function including installation and decommission • Backing up and restoring user data, settings and associated systems administration activities • Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts • Assist on Incident and Problem management activities • Taking ownership of issues through to resolution on all appropriate requests • Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information • Move equipment associated with escalated help desk incidents and service requests • Performing asset inventory activities as needed • Recommends and/or performs upgrades on systems to ensure longevity • Works with procurement staff to purchase hardware and software • Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites • Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement • Be available for Oncall support during afterhours as and when necessary • Adhere to ticket response and resolution SLA’s as agreed upon with the customer • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues Salary Range-$65,000-$70,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Requirements

Must-haves

Must Have Technical/Functional Skills
Experience in providing Deskside Support
Knowledge of Windows Desktop OS
Data Center, Network Operation Support
Smart-hand support for Server, Network and End user computing
Basic Knowledge of reporting/ITSM Tool
Experience in supporting VIP users
Excellent Communication
4-6 Years of work experience in relevant skills
Roles & Responsibilities
Desk side engineer for technical support for customers and their networked computers and peripherals
Duties include (but not limited to)
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems administration activities
Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed
Recommends and/or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-page
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave