Job description

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. Job role: Technology Associate Required skills and experience • IT Support experience with a Financial Services or Brokerage Firm is a must. • Ability to multitask in a high paced and demanding environment. • Proven experience of adherence to detailed processes. • Self-motivated personality with high level of attention to detail. • Wide range of experience in technology, preferably in financial or banking industry. • Serve as point of escalation for issues • Coordination of project activities such as Install Move Add Change events. • Execution of quality checks on completed tasks. • Act as central point of contact for Suppliers • Knowledge Management Process - review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles. Coordination of key hardware initiatives. • Perform hardware inventory management ensuring stock levels are constantly monitored. • Hardware ordering and receipt through internal ordering system. • Manage client expectations • Coordinate ISM projects in line with firm policies • Manage daily workload of the ISM technicians. Follow firm policies and procedures. • You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations. Must be available for weekday evening and weekend on site work. Preferred skills Clear, concise communication with technical and non-technical stakeholders. Qualifications and work authorization • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: • Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Must-haves

Job role: Technology Associate
Required skills and experience
IT Support experience with a Financial Services or Brokerage Firm is a must.
Ability to multitask in a high paced and demanding environment.
Proven experience of adherence to detailed processes.
Self-motivated personality with high level of attention to detail.
Wide range of experience in technology, preferably in financial or banking industry.
Serve as point of escalation for issues
Coordination of project activities such as Install Move Add Change events.
Execution of quality checks on completed tasks.
Act as central point of contact for Suppliers
Knowledge Management Process - review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles. Coordination of key hardware initiatives.
Perform hardware inventory management ensuring stock levels are constantly monitored.
Hardware ordering and receipt through internal ordering system.
Manage client expectations
Coordinate ISM projects in line with firm policies
Manage daily workload of the ISM technicians. Follow firm policies and procedures.
You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations. Must be available for weekday evening and weekend on site work.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Nice-to-haves

Clear, concise communication with technical and non-technical stakeholders.
Qualifications and work authorization
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagile

Platform: infosys
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off