Customer Success Partner at Hi Rasmus

Job description

👋 Welcome to Hi Rasmus! At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we’re excited to have you on board! We’re on a mission to make evidence-based autism care accessible to families everywhere. 🌍 Families shouldn’t have to uproot their lives to access support—that’s why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism. Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered. 🎯 Our Core Values • Innovation 🧠 – We embrace creativity and seek better solutions. • Integrity ⚖️ – Honesty and trust guide everything we do. • Collaboration 🤝 – Together, we achieve more. • Growth 🌱 – We’re committed to personal and professional development. • Empathy ❤️ – We prioritize understanding and human connection. 🚀 What It’s Like to Work Here At Hi Rasmus, we trust our team to do great work, their way. Flexibility, autonomy, and balance are key—we know that when life and work fit together, everyone thrives. 🏡✨ • Flat structure, open doors – Every voice matters. Collaboration and shared decision-making drive us forward. • Balance is a priority – Recharge, make time for what matters, and do your best work in a way that works for you. • Real impact, real growth – Be part of a team making a difference for families worldwide, while growing your skills along the way. Join us in shaping a future where exceptional autism care is within reach for all. 💡💙 📢 About the Role 📍 Location: Fully remote - US 💼 Department: Customer Success ⏳ Job Type: Full time 💰 Compensation: Range of $65,000 to $72,000 annually 🕜 Working Hours: Flexible within North American time zones 🧑‍💻 About You You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it’s training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction. You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you’re ready to help our users get the most out of every feature.

Requirements

Must-haves

Welcome to Hi Rasmus!
At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we’re excited to have you on board!
Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.
Our Core Values
Innovation 🧠 – We embrace creativity and seek better solutions.
Integrity ⚖️ – Honesty and trust guide everything we do.
Collaboration 🤝 – Together, we achieve more.
Growth 🌱 – We’re committed to personal and professional development.
Empathy ❤️ – We prioritize understanding and human connection.
What It’s Like to Work Here
Balance is a priority – Recharge, make time for what matters, and do your best work in a way that works for you.
Real impact, real growth – Be part of a team making a difference for families worldwide, while growing your skills along the way.
Join us in shaping a future where exceptional autism care is within reach for all. 💡💙
Location: Fully remote - US
Department: Customer Success
Job Type: Full time
Compensation: Range of $65,000 to $72,000 annually
Working Hours: Flexible within North American time zones

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: pinpoint
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development