Product Owner
Hicks Professional Group· Information Technology And Services· Oct 6, 2026 · 21d ago
Chicago, Illinois
Hybrid
Contract
Principal
$171K–$240K est.
10+ years exp
Job description
Product Owner
Chicago, IL | Hybrid | Product Owner 5
Job Details
• Building Location: Chicago, IL office
• Remote / On-Site: 2x a week in office currently; eventually this could change to more days in office.
• Daily Schedule: Monday thru Friday; 1st shift
Position’s Contributions to Work Group / Story Behind the Need
Position’s Contributions to Work Group:
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Typical Day or Week in the Role
Typical task breakdown:
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Work environment:
2x a week in office currently; eventually this could change to more days in office.
Candidate Requirements
Education & Experience Required:
10+ years of experience as a Lead product owner
No Bachelor’s degree required but is a nice to have
Required Technical Skills:
(Required)
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Working Knowledge:
• Analyzes the value of a business and its functions through the value estimation of assets.
• Applies the prerequisites to a project before starting the business analysis process.
• Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
• Documents the business case to justify the requirements of time and resources of a project.
• Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Level Extensive Experience:
• Describes methods for estimating costs for request fulfillment.
• Defines responses for non-standard or unsupported change requests.
• Contributes to the design and development of request process flow and templates.
• Clarifies description, components affected, need, cost estimate, risk, resources, status.
• Manages all aspects of the change request process.
• Researches new tools and techniques for monitoring product efficacy.
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Level Working Knowledge:
• Identifies considerations for product integration with multiple platforms and systems.
• Works with development or delivery of a software package or component.
• Describes phases, activities, deliverables and processes for a specific methodology.
• Works with structured documents for developing features, functions, plans and schedules.
• Describes software design practices, technologies, and considerations.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Level Working Knowledge:
• Documents resolution progress and provides feedback to customers.
• Describes issues and consideration for resolving problems involving other products or vendors.
• Works with tracking and resolving common types of problems for a product or product group.
• Describes actions, tools, and procedures for problem reporting, solving, and resolution.
• Cites examples of unusual problems; follows proper notifications and escalation procedures.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Level Extensive Experience:
• Participates in enhancing the sales process and expanding sales opportunities.
• Collects, documents, and maintains product functional requirements; makes recommendations.
• Supports and participates in major installations and customizations.
• Maintains and disseminates information on customer use and experiences.
• Has knowledge of all advanced business features and functions of the product.
• Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Level Extensive Experience:
• Compares and contrasts features and benefits of major acceptance testing frameworks.
• Critiques user acceptance plans for appropriateness and completeness.
• Develops approaches for acceptance testing following legal or contractual agreements.
• Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases.
• Applies user acceptance testing in typical software development scenarios.
• Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process.
Application prep
Use the role’s language and application details while tailoring your materials.
- Platform
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- Effort
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Benefits
Benefits detected in the listing.
Vision