Overview of Role
We are looking for a skilled and experienced Account Manager who will be responsible for managing specific customer accounts, ensuring their requirements are met, and driving satisfaction. The ideal candidate will have a strong understanding of technology, excellent communication skills, and a proven ability to nurture client relationships to achieve business objectives.
Responsibilities:
• Manage assigned customer accounts to achieve revenue targets.
• Work to optimize pricing strategies and manage YoY rate discussions.
• Drive customer satisfaction through proactive engagement and issue resolution.
• Identify and develop new business opportunities within existing accounts and support new client acquisition.
• Ensure accurate sales forecasting for managed accounts.
• Collaborate with internal teams to improve overall account management processes and efficiency.
• The role includes NA and international business travel as required.
Key Performance Indicators:
• Accomplishment of annual ASP and wafer quantity targets for assigned accounts.
• Effectiveness in delivering Engineering / Technology services to clients.
• Successful management of process transfer activities for customers.
• Accuracy of forecast allocation mix performance for managed accounts.
• Quality and quantity of orders/bookings from assigned customers.
• Annual Customer Satisfaction Rating for managed accounts.
Requirements:
• Education: Minimum of BS degree, master’s degree in EE or MBA preferred.
• Experience: 7-12 years of related experience in semiconductor technology and customer-facing business management, preferably in a sales or account management capacity.
• Proven ability to develop and maintain strong relationships with key stakeholders, both internally and externally, including executive-level interactions.
• Demonstrable skills in account management, negotiation, problem-solving, and a strong customer-centric approach.
• Ability to perform effectively under pressure and deliver results.
• Proactive ability to identify and pursue new opportunities within existing accounts and support the team in developing new client relationships where TSMC is not currently represented.
• Ability to work effectively with internal departments to ensure adequate capacity allocation for major accounts and facilitate successful ramp-to-volume, yields, and cycle time.
• Ability to generate accurate forecasts based on a deep understanding of customer requirements and market insights.
• Current with semiconductor trends, insights, and displays intellectual curiosity.
Company Description
As a trusted technology and capacity provider, TSMC is driven by the desire to be:
• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology
TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.
In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations, TSMC North America may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon TSMC North America obtaining any export license or other approval that may be required by the U.S. Government.
Diversity statement
TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.
TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at at G_ACCOMMODATIONS@TSMC.COM . TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis.
Pay Transparency Statement
At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $131,500 ~ $200,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location. TSMC’s total compensation package consists of market competitive pay, allowances, bonuses, and comprehensive benefits. We also offer extensive development opportunities and programs.