IT - Technology Architect | Network | Contact Center Communication Protocols
Ampcus Inc· Technology Consulting· Sep 30, 2026 · 27d ago
Richardson, TX
In office
Contract
Principal
$141K–$216K est.
15+ years exp
Job description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Band
Technical Project Manager – Contact Center Programs / JL6
Work Location
Richardson, TX. 75082
Contract Duration
12 Months
Skill Set
• Google CCAI/Dialog Flow
• Contact Center technologies
• PMP
• Scrum
Role: Technical Project Manager – Contact Center Programs
• Lead complex contact center initiatives with strong technical acumen.
• Engage senior/executive client leadership and manage matrixed teams effectively.
• Communicate confidently and operate independently with minimal guidance.
• Simplify complex concepts into clear presentations for leadership.
• Strong understanding of AI-driven contact center solutions.
Experience
• 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
• PMP or Agile/Scrum certification is a plus.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Application prep
Use the role’s language and application details while tailoring your materials.
Keywords to mirror
scrumaiagile
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