Support Center - Irving
The Sr. Product Manager - Loyalty & Rewards owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.
Major Activities
• Evangelize peers with customer insights across their focused domain area
• Form a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sources
• Represent customers in trade-off decisions within their domain
• Assist with the development of a global product strategy
• Partner across teams in creating a customer experience
• Provide a strong product point of view with business partners
• Manage the design process through multiple waves of divergent and convergent thinking
• Adjust requirements based on new data or strategy changes
• Design tests to evaluate solutions with data
• Adapt analysis to a specific situation with global implications
• Analyze data for multiple complex scenarios
• Understand systems and technologies related to their domain
• Facilitate all aspects of the technical design process effectively across multiple teams and platforms
• Understand localization impact of product changes
• Set appropriate milestones and final deadlines for cross functional teams
• Advocate software development methodology for a particular project based on experience
• Create and manage product roadmaps
• Ensure buy-in for the product strategy within the cross-functional team
• Promptly and swiftly adapt the approach to a wide array of different or changing situations
Other duties as assigned
Minimum Knowledge/Skills/Abilities
Minimum Education
• Bachelor’s Degree in computer science or Business
Minimum Special Certifications or Technical Skills
• Delivery of product feature(s) and/or analysis or research in support of feature requirements as an IC
• Must have influence and creditability with engineers
• Empathetic to customer experience down to the smallest detail with product design and requirements discovery
• Understand customer problems
• Breakdown software development and create an iterative development process and prioritization criteria
• All sprints, and demos through Jira - using Jira to track progress
• Clear documentation on products
• Execute with excellence
• Define clear DoD for completion and KPIs for success and hold the team accountable
• Customer engagement to collect product requirements
• Customer engagement during design and execution phases
• Customer engagement post-release
• Articulate and precise written and verbal communication to customers
• Communication to VP and C+ level: Tech, Business, Finance/Corp
• Create a culture of transparency, trust, and respect
• Be firm without being pushy
• Scope well, do not overpromise or underdeliver
• Calm poise under stressful situations
• Curious and willing to learn
• Exceptional customer service, listening, problem-solving and interpersonal skills
• Strong verbal and written communication skills
Minimum Type of Experience the Job Requires
• Four (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of services
Preferred Knowledge/Skills/Abilities
Preferred Education
• Master’s degree in computer science or Business
Preferred Special Certifications or Technical Skills
• Optional PMI
• Lead junior PMs on product programs
• Familiarity with programming languages
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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