Director, Product at Progyny

Job description

Thank you for considering Progyny! Progyny is seeking a Director of Product to define and lead the product strategy for Family Building Navigation. This leader will shape how members discover, understand, and engage with family building benefits, services, and care programs, connecting intuitive digital experiences with personalized human guidance. Reporting to the GVP, Product, you will own the vision, strategy, roadmap, and measurable outcomes for an integrated navigation experience that serves members and enterprise clients. You will work across Product, Engineering, Design, Clinical, Service Experience, Client Experience, Commercial, Finance, and Operations to translate complex member and client needs into scalable capabilities and a sustainable operating model. This role is ideal for a product leader who can operate at both strategic and executional levels, establish clarity in an evolving space, influence senior stakeholders, and bring digital, clinical, service, and business capabilities together into a cohesive member journey. What you ll do... •Define the long-term direction for Family Building Navigation and translate member, client, clinical, and business needs into a focused portfolio of investments, measurable goals, and a sequenced roadmap. • Improve how members identify needs, understand available benefits and programs, receive guidance, take action, enroll in relevant programs, and remain engaged over time. • Establish where self-service, personalization, proactive outreach, and one-to-one guidance best serve members. Design seamless handoffs across channels with shared context, clear ownership, and continuity of experience. • Develop journeys that help eligible members discover relevant programs, overcome barriers, and move from awareness and referral through enrollment and sustained participation. • Partner with Service Experience and Clinical leaders to shape workflows, routing, case management, service tools, automation, and team enablement that balance personalization, quality, responsiveness, capacity, and cost to serve. • Partner with Client Experience to define implementation capabilities and tooling that simplify the collection and configuration of benefit information required to coordinate Family Building Navigation. • Align Product, Engineering, Design, Digital Member Experience, Clinical, Service Experience, and Client Experience teams around requirements, dependencies, sequencing, risks, and shared outcomes. • Partner with Commercial, Finance, Clinical, and Operations leaders to assess market and client needs, inform positioning, packaging, and pricing, and define a sustainable delivery model. • Use member research, client feedback, operational insight, market context, experimentation, and performance data to validate opportunities, test assumptions, prioritize capabilities, and develop business cases. • Define and monitor measures across navigation success, enrollment conversion, engagement, member and client satisfaction, service effectiveness, operational efficiency, and business value. Turn insights into clear improvement priorities. • Communicate strategy, progress, tradeoffs, risks, and investment recommendations with clarity. Build alignment across senior leaders and resolve ambiguity that could slow execution. • Model strong product judgment, structured decision-making, customer-centered thinking, and disciplined execution while mentoring and influencing product partners across the organization. About You... • 10 years of product management or closely related experience, including significant leadership of product strategy, roadmaps, and delivery in digital health, employer-sponsored benefits, care navigation, or another complex service-enabled environment. • Demonstrated ownership of a product area or portfolio with accountability for vision, investment priorities, cross-functional execution, and measurable customer and business outcomes. • Experience designing scalable navigation or engagement experiences that combine digital capabilities with personalized human support. • A track record of improving complex, multi-step customer or member journeys, including discovery, needs identification, benefit understanding, referral, outreach, enrollment, and ongoing engagement. • Experience shaping the workflows and tools that enable human-assisted services, such as routing, case management, proactive outreach, service-team enablement, and operational automation. • Strong judgment about when digital self-service and automation improve the experience and when human interaction is essential to understanding, trust, and follow-through. • Ability to turn ambiguous opportunities into a compelling strategy, explicit tradeoffs, actionable priorities, and measurable results. • Strong analytical and commercial judgment, including experience evaluating conversion, service capacity, cost to serve, client value, and business impact. • Proven ability to influence and lead across technical, clinical, operational, client-facing, and commercial teams without relying on direct authority. • Executive-level communication skills, with the ability to frame decisions, surface risks, recommend a path forward, and build alignment among diverse senior stakeholders. • Deep empathy for members navigating sensitive health and family-building decisions, with a commitment to inclusive, accessible, and trustworthy experiences. Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.     About Progyny:     Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.  Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.     Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.     Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare s Best Places to Work in Healthcare, Forbes Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain s Fast 50 for NYC. For more information, visit www.progyny.com .  Our perks:    Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group  Menopause and midlife care Health, dental, vision and life insurance options for employees and family   Free in-person, virtual and text-based mental health and wellness support   Paid time off, including vacation, sick leave, personal days and summer flex time   Company equity   Bonus program   401(k) plan with company match Access to on-demand legal and financial advice    Learning and development programs to help you grow professionally Company social events to include annual volunteer day and donation matching Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office  In compliance with New York City s Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $170,000 - $185,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.      Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.    If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply progyny.com .

Requirements

Must-haves

Thank you for considering Progyny!
What you ll do...
Define the long-term direction for Family Building Navigation and translate member, client, clinical, and business needs into a focused portfolio of investments, measurable goals, and a sequenced roadmap.
Improve how members identify needs, understand available benefits and programs, receive guidance, take action, enroll in relevant programs, and remain engaged over time.
Establish where self-service, personalization, proactive outreach, and one-to-one guidance best serve members. Design seamless handoffs across channels with shared context, clear ownership, and continuity of experience.
Develop journeys that help eligible members discover relevant programs, overcome barriers, and move from awareness and referral through enrollment and sustained participation.
Partner with Client Experience to define implementation capabilities and tooling that simplify the collection and configuration of benefit information required to coordinate Family Building Navigation.
Align Product, Engineering, Design, Digital Member Experience, Clinical, Service Experience, and Client Experience teams around requirements, dependencies, sequencing, risks, and shared outcomes.
Partner with Commercial, Finance, Clinical, and Operations leaders to assess market and client needs, inform positioning, packaging, and pricing, and define a sustainable delivery model.
Use member research, client feedback, operational insight, market context, experimentation, and performance data to validate opportunities, test assumptions, prioritize capabilities, and develop business cases.
Communicate strategy, progress, tradeoffs, risks, and investment recommendations with clarity. Build alignment across senior leaders and resolve ambiguity that could slow execution.
Model strong product judgment, structured decision-making, customer-centered thinking, and disciplined execution while mentoring and influencing product partners across the organization.
About You...
Demonstrated ownership of a product area or portfolio with accountability for vision, investment priorities, cross-functional execution, and measurable customer and business outcomes.
Experience designing scalable navigation or engagement experiences that combine digital capabilities with personalized human support.
A track record of improving complex, multi-step customer or member journeys, including discovery, needs identification, benefit understanding, referral, outreach, enrollment, and ongoing engagement.
Experience shaping the workflows and tools that enable human-assisted services, such as routing, case management, proactive outreach, service-team enablement, and operational automation.
Strong judgment about when digital self-service and automation improve the experience and when human interaction is essential to understanding, trust, and follow-through.
Ability to turn ambiguous opportunities into a compelling strategy, explicit tradeoffs, actionable priorities, and measurable results.
Strong analytical and commercial judgment, including experience evaluating conversion, service capacity, cost to serve, client value, and business impact.
Proven ability to influence and lead across technical, clinical, operational, client-facing, and commercial teams without relying on direct authority.
Executive-level communication skills, with the ability to frame decisions, surface risks, recommend a path forward, and build alignment among diverse senior stakeholders.
Deep empathy for members navigating sensitive health and family-building decisions, with a commitment to inclusive, accessible, and trustworthy experiences.

Nice-to-haves

Bonus program

Application prep

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Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave

Wellness