Job description

About This Opportunity We are seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members. You will be more than a sales professional – you'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance. What You Will Do: Technical Innovation • Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence Strategic Communication • Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations Value Creation • Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value Leadership and Mentorship • Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices Team Development • Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills Revenue Excellence • Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations Strategic Selling • Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies Business Development • Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth Sustainability Leadership • Plan and communicate Veolia's Value Generation Plans through projects that drive water and energy sustainability and improve asset protection Safety Excellence • Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team What We Are Looking For: Education and Experience • Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred . Or minimum 15+ years of direct experience in the field and water treatment industry will also qualify, high school education is required • 10+ years of experience within water and process treatment industry • Proven track record of consistently achieving and exceeding sales targets • Demonstrated experience in strategic selling, prospecting, and negotiation • Experience with consultative selling and technical solution development • Leadership or mentorship experience preferred • A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not • qualify) Key Characteristics • Technical curiosity and superior problem-solving skills • Sample analysis and testing while demonstrating mechanical and electrical aptitude for small- scale equipment and instrumentation • Strong leadership and mentorship capabilities • Exceptional interpersonal and communication abilities • Customer-focused mindset with active listening skills • Excellent time management in fast-paced environments • Ability to lead by example and inspire junior team members • Comfortable working in industrial environments • Commitment to continuous learning and professional development • Strategic thinking and business acumen • Physical capability to lift and carry up to 45lbs as needed (frequency varies by worksite) What Success Looks Like • Build and maintain strong customer relationships that drive significant account growth • Develop innovative solutions that deliver measurable value to customers • Consistently exceed individual revenue goals while contributing to overall team success • Successfully mentor and develop junior team members' commercial skills • Present technical solutions and business cases to senior stakeholders • Identify and pursue complex new business opportunities within your territory • Demonstrate leadership excellence that elevates team performance Why Veolia? Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team. At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work arrangements. Benefits: Medical, Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Savings Accounts AD&D Insurance Disability Insurance Tuition Reimbursement Ready to advance your leadership career while making a difference in water treatment and sustainability? Apply today! Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Requirements

Must-haves

Technical Innovation
Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence
Strategic Communication
Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations
Value Creation
Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value
Leadership and Mentorship
Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices
Team Development
Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills
Revenue Excellence
Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations
Strategic Selling
Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies
Business Development
Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth
Sustainability Leadership
Plan and communicate Veolia's Value Generation Plans through projects that drive water and energy sustainability and improve asset protection
Safety Excellence
Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team
Education and Experience
10+ years of experience within water and process treatment industry
Proven track record of consistently achieving and exceeding sales targets

Nice-to-haves

Leadership or mentorship experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Professional Development