Job description

Program Manager (Events Platform) Location: Remote (US); open to onsite Menlo Park, or NYC Competitive Compensation: $70-80/Hr (W2) Duration: Initial contract through 12/31/2026 (expected extension/conversion) Schedule: 40 hours; M-F Target Start: ASAP Benefits: Medical, dental, vision, 401(k), paid vacation & sick leave Reason for opening: Net new role Job Overview: Drive adoption and change management for transition to RainFocus as the events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms. Job Responsibilities: • Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams • Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters • Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity • Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams • Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements • Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership • Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition Must Have Skills: • Hands-on experience administering or enabling event management platforms • Experience with Rainfocus • Demonstrated experience leading tool adoption or platform migrations across cross-functional teams • Experience defining and tracking metrics and running programs to improve operational performance Nice to have skills: • Experience with Splast or Cvent • Strong stakeholder communication, documentation, and training delivery skills • Enablement/Change Management experience • Training experience • Marketing, specifically with events experience Education/Experience: • 5+ years of experience in change management, enablement, marketing, or events operations, or program management. Too high level, likely overqualified. • BA/BS degree in Marketing or Communications, nice to have but not a requirement. • Marketing or Sales experience is nice, but not required. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. --- At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer: • Medical Coverage – HDHP, PPO, and Surest plan options • Minimum Essential Coverage (MEC) • Dental Insurance • Vision Insurance • Short-Term Disability (STD) • Long-Term Disability (LTD) • Life & AD&D Insurance • Critical Illness Insurance • Accident Insurance • Employee Assistance Program (EAP) #TMMT

Requirements

Must-haves

Program Manager (Events Platform)
Location: Remote (US); open to onsite Menlo Park, or NYC
Competitive Compensation: $70-80/Hr (W2)
Duration: Initial contract through 12/31/2026 (expected extension/conversion)
Schedule: 40 hours; M-F
Target Start: ASAP
Reason for opening: Net new role
Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams
Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition
Hands-on experience administering or enabling event management platforms
Experience with Rainfocus
Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
Experience defining and tracking metrics and running programs to improve operational performance
Experience with Splast or Cvent
Strong stakeholder communication, documentation, and training delivery skills
Enablement/Change Management experience
Training experience
Marketing, specifically with events experience

Nice-to-haves

BA/BS degree in Marketing or Communications, nice to have but not a requirement.

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)