Partner Operations Coordinator at ShipperHQ

Job description

Partner Operations Coordinator Are you an organized, detail-oriented communicator who loves keeping projects, systems, and workflows running smoothly? Do you get excited about maintaining clean data, coordinating key initiatives, and helping internal teams and external partners succeed together? If you’re ready to launch your career in tech and want to be part of a collaborative team making a real impact in e-commerce, we’d love to meet you. About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics. Position Overview: As a Partnerships Operations Coordinator, you will provide critical operational, administrative, and tracking support to our Partnerships and Sales teams. You will ensure our partner ecosystem functions seamlessly by maintaining clean CRM data, supporting partner communication workflows, and coordinating internal and external partner initiatives. This entry-level role is ideal for someone looking to build a strong foundation in tech operations, CRM management, and partner ecosystem strategy. Responsibilities: • HubSpot Management: Maintain accurate and up-to-date partner records in HubSpot, including contact information, activity logs, deal tracking, and follow-up tasks. • Partner Process Support: Follow established partnership processes and workflows to ensure partner activities, communications, and next steps are properly tracked and completed. • Partner Coordination: Assist with scheduling partner meetings, preparing meeting materials, tracking action items, and coordinating timely follow-ups with external partners. • Partner Engagement: Support ongoing communication with existing agency, integration, and technology partners to ensure timely responses, consistent engagement, and a positive partner experience. • Reporting & Tracking: Help maintain partner dashboards, activity reports, and pipeline updates to provide internal visibility into partnership progress and key performance metrics. • Cross-Team Collaboration: Coordinate closely with Sales, Marketing, and Technical Support teams to support joint partner initiatives, co-marketing efforts, and accurate information sharing across the organization. • Product & Industry Learning: Develop a working knowledge of ShipperHQ's platform, partner ecosystem, and the broader e-commerce industry through structured training and hands-on operational experience. Qualifications: • Recent graduate in a business, communications, or technical field (or equivalent hands-on experience). • Strong communicator and natural relationship-builder who genuinely enjoys working with people. • Some exposure to web technologies, SaaS products, or the e-commerce landscape is a plus. • Strong organizational skills and high attention to detail, with a passion for process improvement and data accuracy. • Comfortable with ambiguity and excited to adapt and grow in a fast-paced environment. Why ShipperHQ? This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation. Benefits and Perks: • Collaborate with a motivated team, directly tying your results to organizational success • 22 days of PTO plus public holidays • 401k Match • Medical, Dental, and Vision Insurance • Maternity and Paternity Leave • This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area • Compensation is based on experience

Requirements

Must-haves

Partner Operations Coordinator
HubSpot Management: Maintain accurate and up-to-date partner records in HubSpot, including contact information, activity logs, deal tracking, and follow-up tasks.
Partner Process Support: Follow established partnership processes and workflows to ensure partner activities, communications, and next steps are properly tracked and completed.
Partner Coordination: Assist with scheduling partner meetings, preparing meeting materials, tracking action items, and coordinating timely follow-ups with external partners.
Partner Engagement: Support ongoing communication with existing agency, integration, and technology partners to ensure timely responses, consistent engagement, and a positive partner experience.
Reporting & Tracking: Help maintain partner dashboards, activity reports, and pipeline updates to provide internal visibility into partnership progress and key performance metrics.
Cross-Team Collaboration: Coordinate closely with Sales, Marketing, and Technical Support teams to support joint partner initiatives, co-marketing efforts, and accurate information sharing across the organization.
Product & Industry Learning: Develop a working knowledge of ShipperHQ's platform, partner ecosystem, and the broader e-commerce industry through structured training and hands-on operational experience.
Recent graduate in a business, communications, or technical field (or equivalent hands-on experience).
Strong communicator and natural relationship-builder who genuinely enjoys working with people.
Strong organizational skills and high attention to detail, with a passion for process improvement and data accuracy.
Comfortable with ambiguity and excited to adapt and grow in a fast-paced environment.
Why ShipperHQ?

Nice-to-haves

Some exposure to web technologies, SaaS products, or the e-commerce landscape is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: jazzhr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto