JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!
Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position: Assistant Branch Manager
Department: Branch Operations
Reports To: Branch Manager
FLSA: Non-Exempt
SUMMARY:
The Assistant Branch Manager supports the daily operations, sales, lending, and member service activities of the branch. This role assists the Branch Manager in leading branch staff, ensuring compliance with regulatory and operational requirements, resolving escalated member issues, and maintaining effective cash, security, and audit controls. The Assistant Branch Manager actively supports loan production, member retention, business development, and relationship growth while helping drive branch performance and delivering exceptional member experience.
SUPERVISORY RESPONSIBILITIES:
Performs supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution; and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.
ESSENTIAL FUNCTIONS:
• Performs branch servicing duties as needed to include teller and lending functions.
• Responsible for daily branch opening and closing duties according to policies and procedures.
• Assists in business continuity planning.
• Serves as point of contact for escalated issues.
• Provides overrides within the scope of authority.
• Effectively uses the (Customer Relationships Management) CRM tool to create, monitor, and manage Sales and Referrals for consumer & business accounts.
• Assists the Branch Manager in audits as required by internal controls and shares responsibility for the security of the vault or safe.
• Performs quality reviews of incoming accounts and lending applications.
• Assists with researching/reconciling teller outages.
• Ensures quality review reports are uploaded into the document management program.
• Assists the Branch Manager with alarm checks, ordering and disbursement of cash and coin shipment, and reporting Supervisory.
• Assists in maintaining the branch cash dispensing equipment to include ATM, TCR (cash recycler), and coin machines for balancing, servicing, and cleaning.
• Responsible for maintaining branch supply and monetary instrument inventory.
• Assists Branch Manager in attending Community Functions and building (Select Employer Groups) SEG relationships within the community.
• In support of sales and production efforts, makes outbound phone calls to contact members regarding products or services for which the member qualifies.
• Responsible for cross-selling credit union services.
• Stays abreast of credit union products and services for cross-selling opportunities and of credit union policies, procedures, and regulatory updates
• Provides merchant referrals directly to the merchant for business accounts.
• Serves as subject matter experts.
• Serves as primary point of contact for org initiatives as assigned.
• Responsible for branch compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Other Duties and Responsibilities:
•
Other duties as assigned.
KNOWLEDGE AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
•
High school diploma or GED required.
Experience and Other Requirements:
• Minimum of 2 years of similar or related lending experience required.
• Financial institution, banking, or credit union experience as a lender or teller required.
• Prior leadership or supervisory experience preferred
• Experience meeting or exceeding loan production, deposit growth, and member/customer service goals.
Computer Skills:
•
Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).
Certificates, Licenses, and Registrations:
LHA
Interpersonal Skills:
Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners. Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns. Maintains a courteous, cooperative, and service-oriented approach in a variety of work situations, including those involving differing perspectives or needs. Builds positive working relationships and contributes to a collaborative, inclusive, and member-focused environment.
PHYSICAL DEMANDS:
The physical demands described below are representative of those that may be associated with performing the essential functions of this position. The essential functions of this role can be performed with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.
While performing the duties of this job, the employee may be required to remain in a stationary position for extended periods, move within the work environment, and operate a computer and other standard office equipment. Job duties may also involve the use of hands and arms to operate tools, devices, or controls, and to exchange information using various communication methods. Occasional postural activities such as bending, kneeling, crouching, or stooping may be required. The position may occasionally require lifting or moving items weighing up to 50 pounds.
WORK ENVIRONMENT:
The work environment is primarily a professional office or branch setting, with a focus on member service and collaboration. The role may require working in shared workspaces and interacting with members, coworkers, and vendors through various communication methods. Work may involve extended periods of sitting or standing, repetitive motions such as computer or device use, and occasional movement throughout the facility.
The essential functions of the position can be performed with or without reasonable accommodation, in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).
DECLARATION:
The Human Resources department retains the sole right and discretion to make changes to this job description.