Position: Technical Product Manager II
Department: Product Management
Reports To: VP of Enterprise Applications
FLSA: Exempt
SUMMARY
The Product Manager is responsible for the performance, strategy, and continuous improvement of assigned products. This role analyzes product health, market trends, and member feedback to identify enhancement opportunities, maintain a competitive position, and optimize vendor partnerships. The position serves as the primary product advocate, leading stakeholder engagement, product releases, and cross-functional collaboration to deliver solutions that align with business objectives and enhance the member experience.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL FUNCTIONS
Measure Product Health
• Establish metrics and reporting to understand product health with the key factors being operational performance, product profitability, and member satisfaction (micro and macro level).
• Conducts ongoing product discovery to identify enhancements and innovation opportunities
Optimize Competitive Position
• Analyze competitive data from multiple sources to determine what, if any, market gaps exist between Keesler Federal’s offering and best-in-class competitors.
• Participate in Client Advisory Boards and network with industry peers to stay current on emerging technologies
Manage Vendor Relationships
• Cultivate close working relationships with existing vendor partners.
• Work with each to build prioritized road maps and deliver timely enhancements to maintain a competitive advantage.
• Continuously analyze potential partners and perform Request for Proposals when needed to ensure that vendor relations are performing at optimum performance.
Act as Internal Product Ambassador
• Manges stakeholder engagement to frequently communicate the current status of the product and share upcoming enhancements.
• Own release management process for assigned products
• Coordinate user acceptance testing to ensure successful deployment
• Gathers feedback from internal business units for continuous improvement and efficiency.
• Prepares executive-level updates and budget projections as needed.
• Act as a product subject matter expert for initiatives ensuring alignment between business objectives, technical capabilities, and deliver outcomes.
• Facilitate alignment across lines of business that depend on product support for member-facing experiences
• Analyze current and future state processes to optimize product performance and user experience.
• Stay current with emerging technology trends
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Other Duties and Responsibilities:
• Other duties as assigned.
KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
• Bachelor’s Degree in a related field or equivalent combination of education and experience which demonstrates the ability to perform the functions of the position required.
Experience and Other Requirements:
• 1 – 3 years of similar or related experience in a product manager or technical product owner role
• Proficient with core and digital product lines utilized within a credit union or another financial institution (e.g., Symitar, Synergy, online banking)
• Proficient domain knowledge and subject matter expertise in a credit union or another financial institution, and related products
• Proficient knowledge of agile development and the Scrum framework
• Proficient/Advanced in business analysis and translating business requirements to technical specifications
• General knowledge of the software development and product release cycle
• Experience in Jiraor similar project management tools required.
Computer Skills:
• Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).
Certificates, Licenses, and Registrations:
• PMI Certification preferred
Interpersonal Skills:
Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners. Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns. Maintains a courteous, cooperative, and service-oriented approach in a variety of work situations, including those involving differing perspectives or needs. Builds positive working relationships and contributes to a collaborative, inclusive, and member-focused environment.
PHYSICAL DEMANDS
The physical demands described below are representative of those that may be associated with performing the essential functions of this position. The essential functions of this role can be performed with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.
While performing the duties of this job, the employee may be required to remain in a stationary position for extended periods, move within the work environment, and operate a computer and other standard office equipment. Job duties may also involve the use of hands and arms to operate tools, devices, or controls, and to exchange information using various communication methods. Occasional postural activities such as bending, kneeling, crouching, or stooping may be required. The position may occasionally require lifting or moving items weighing up to 15 pounds.
WORK ENVIRONMENT
The work environment is primarily a professional office or branch setting, with a focus on member service and collaboration. The role may require working in shared workspaces and interacting with members, coworkers, and vendors through various communication methods. Work may involve extended periods of sitting or standing, repetitive motions such as computer or device use, and occasional movement throughout the facility.
The essential functions of the position can be performed with or without reasonable accommodation, in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).
DECLARATION
The Human Resources department retains the sole right and discretion to make changes to this job description.
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