Job description

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. Job role: Technology Consultant 2 Required skills and experience ⦁ Provide L1/L2 production support for TIBCO EMS, TIBCO BusinessWorks (BW), BWCE, Administrator, Hawk, and Rendezvous platforms ⦁ Administer and support BWCE applications running in AWS-hosted environments. ⦁ Perform platform upgrades, patching, vulnerability remediation, and SSL certificate management. ⦁ Monitor, troubleshoot, and resolve production incidents, alerts, and service outages within SLA timelines. ⦁ Perform incident, problem, change, and service request management activities using ServiceNow. ⦁ Conduct root cause analysis (RCA) and implement preventive measures for recurring issues. ⦁ Support deployments, releases, configuration changes, and post-implementation validations ⦁ Monitor cloud-hosted integrations and perform performance tuning, log analysis, and capacity planning. ⦁ Support resiliency testing, disaster recovery activities, and migration initiatives from TIBCO platforms. ⦁ Maintain operational documentation, runbooks, SOPs, and knowledge articles. ⦁ Hands-on experience with TIBCO EMS, BW 5.x/6.x, BWCE, Linux/Unix, AWS, ServiceNow, and Jira. ⦁ Strong knowledge of enterprise integration, messaging architectures, and middleware support processes. Preferred skills ⦁ Preferred certifications: TIBCO BusinessWorks Certification, TIBCO EMS Administration, ITIL Foundation, AWS Cloud Practitioner/Associate. ⦁ Willingness to provide on-call support for critical P1/P2 incidents during off-hours and weekends. Qualifications and work authorization • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Locations: Hartford, CT; Raleigh, NC; Richardson, TX; Tempe, AZ Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: • Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Must-haves

Job role: Technology Consultant 2
Required skills and experience
⦁ Provide L1/L2 production support for TIBCO EMS, TIBCO BusinessWorks (BW), BWCE, Administrator, Hawk, and Rendezvous platforms
⦁ Administer and support BWCE applications running in AWS-hosted environments.
⦁ Perform platform upgrades, patching, vulnerability remediation, and SSL certificate management.
⦁ Monitor, troubleshoot, and resolve production incidents, alerts, and service outages within SLA timelines.
⦁ Perform incident, problem, change, and service request management activities using ServiceNow.
⦁ Conduct root cause analysis (RCA) and implement preventive measures for recurring issues.
⦁ Support deployments, releases, configuration changes, and post-implementation validations
⦁ Monitor cloud-hosted integrations and perform performance tuning, log analysis, and capacity planning.
⦁ Support resiliency testing, disaster recovery activities, and migration initiatives from TIBCO platforms.
⦁ Maintain operational documentation, runbooks, SOPs, and knowledge articles.
⦁ Hands-on experience with TIBCO EMS, BW 5.x/6.x, BWCE, Linux/Unix, AWS, ServiceNow, and Jira.
⦁ Strong knowledge of enterprise integration, messaging architectures, and middleware support processes.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Nice-to-haves

⦁ Preferred certifications: TIBCO BusinessWorks Certification, TIBCO EMS Administration, ITIL Foundation, AWS Cloud Practitioner/Associate.
⦁ Willingness to provide on-call support for critical P1/P2 incidents during off-hours and weekends.
Qualifications and work authorization
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Locations: Hartford, CT; Raleigh, NC; Richardson, TX; Tempe, AZ

Application prep

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Keywords to mirror

aiawsjiraagile

Platform: infosys
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off