Job description

Location Designation: Hybrid - 3 days per week Business Unit New York Life Direct At New York Life Direct, you’ll be joining the nation’s #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind. Role Overview We are seeking a Senior Associate, OpenText Developer to design, develop, and support enterprise Customer Communication Management (CCM) solutions using OpenText Exstream. This role is responsible for building and maintaining scalable document composition applications that support critical customer communications across multiple delivery channels. Working closely with business partners, architects, infrastructure teams, and application developers, you will help modernize CCM platforms, support cloud migration initiatives, and ensure reliable, compliant document generation. The ideal candidate brings strong OpenText Exstream expertise, cloud development experience, and a collaborative approach to delivering high-quality enterprise solutions. Experience with IBM DataStage is a strong plus, enabling support for upstream data integration and enterprise workflows. What You'll Do • Design, develop, and maintain OpenText Exstream document composition applications across cloud and on-premises environments, supporting high-quality, multi-channel customer communications. • Analyze existing CCM solutions, support Command Center migration and modernization initiatives, and partner with cross-functional stakeholders to deliver scalable, enterprise-ready solutions. • Develop and execute unit testing, validate document templates, troubleshoot complex production issues, and ensure quality, compliance, and operational stability throughout the development lifecycle. • Collaborate with architecture, infrastructure, security, and business teams to implement integrations, APIs, orchestration workflows, and CI/CD practices that align with enterprise standards. • Provide technical leadership through mentoring junior developers, contributing to architectural decisions, and producing clear technical documentation, design specifications, and support guides. What You'll Bring Required Skills • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience. • 6–10 years of experience developing enterprise Customer Communication Management (CCM) solutions with deep expertise in OpenText Exstream, including template development and multi-channel output (print, email, web, SMS, and archive). • Experience designing enterprise client/server applications and providing technical guidance for OpenText Exstream implementations. • Strong knowledge of AWS services, including EC2, S3, Lambda, IAM, CloudWatch, networking, and security, with experience developing cloud-based applications. • Experience building APIs, integrations, orchestration workflows, and working with diverse enterprise data sources and messaging architectures. • Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work effectively in cross-functional teams and mentor less experienced developers. Preferred Skills • Experience with IBM DataStage ETL design, job development, troubleshooting, or reusable component development. • Experience implementing Infrastructure as Code using Terraform or AWS CloudFormation and supporting CI/CD pipelines and DevOps practices. • Experience working within financial services or other highly regulated industries supporting enterprise document management solutions. • AWS and/or OpenText certifications. Pay Transparency Salary Range: $105,000-$140,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94485

Requirements

Must-haves

Location Designation: Hybrid - 3 days per week
Business Unit
New York Life Direct
Design, develop, and maintain OpenText Exstream document composition applications across cloud and on-premises environments, supporting high-quality, multi-channel customer communications.
Analyze existing CCM solutions, support Command Center migration and modernization initiatives, and partner with cross-functional stakeholders to deliver scalable, enterprise-ready solutions.
Develop and execute unit testing, validate document templates, troubleshoot complex production issues, and ensure quality, compliance, and operational stability throughout the development lifecycle.
Collaborate with architecture, infrastructure, security, and business teams to implement integrations, APIs, orchestration workflows, and CI/CD practices that align with enterprise standards.
Provide technical leadership through mentoring junior developers, contributing to architectural decisions, and producing clear technical documentation, design specifications, and support guides.
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
Experience designing enterprise client/server applications and providing technical guidance for OpenText Exstream implementations.
Strong knowledge of AWS services, including EC2, S3, Lambda, IAM, CloudWatch, networking, and security, with experience developing cloud-based applications.
Experience building APIs, integrations, orchestration workflows, and working with diverse enterprise data sources and messaging architectures.
Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work effectively in cross-functional teams and mentor less experienced developers.

Nice-to-haves

Experience with IBM DataStage ETL design, job development, troubleshooting, or reusable component development.
Experience implementing Infrastructure as Code using Terraform or AWS CloudFormation and supporting CI/CD pipelines and DevOps practices.
Experience working within financial services or other highly regulated industries supporting enterprise document management solutions.
AWS and/or OpenText certifications.

Application prep

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ci/cdawsai

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