Service Now Architect
Tata Consultancy Services· enterprise· Oct 10, 2026 · 18d ago
Boise, ID
In office
Full-time
Staff
$90K–$130K
Job description
ServiceNow Platform Architecture
• Define and
maintain the overall ServiceNow platform architecture and roadmap.
• Design
scalable, secure, and maintainable ServiceNow solutions across multiple
modules.
• Establish
platform governance, standards, design principles, and best practices.
• Lead
architectural reviews and technical design workshops.
• Ensure
alignment with enterprise architecture and business objectives.
Solution Design & Implementation
• Design
end-to-end ServiceNow solutions leveraging:
• ITSM
• ITOM
• ITAM
• CMDB
• Service
Catalog
• Service
Portal
• Strategic
Portfolio Management (SPM)
• HR
Service Delivery (HRSD)
• Customer
Service Management (CSM)
• Security
Operations (SecOps)
• Governance
Risk & Compliance (GRC)
• Define data
models, workflows, integrations, reporting, and automation strategies.
• Review and
approve technical designs developed by implementation teams.
Enterprise Integration Architecture
• Design and
oversee integrations between ServiceNow an d enterprise applications
including:
• SAP
• Salesforce
• Microsoft
Dynamics 365
• Azure
AD / Entra ID
• Workday
• Jira
• Monitoring
Tools
• Cloud
Platforms (Azure, AWS, GCP)
• Establish
API and middleware integration standards.
• Ensure data
consistency and synchronization across platforms.
CMDB & ITOM Strategy
• Develop
enterprise CMDB architecture and governance framework.
• Define
Configuration Item (CI) models and service mapping strategies.
• Lead ITOM
implementations including:
• Discovery
• Service
Mapping
• Event
Management
• Cloud
Discovery
• Operational
Intelligence
• Improve
service visibility and operational resilience.
Technical Leadership
• Provide
architectural guidance to developers, administrators, and implementation
partners.
• Lead code
reviews and solution validation sessions.
• Ensure
adherence to ServiceNow development best practices.
• Mentor
ServiceNow team members and establish technical standards.
Security & Compliance
• Design
secure platform architectures adhering to cybersecurity standards.
• Implement
role-based access controls, encryption, and audit requirements.
• Ensure
compliance with regulatory and organizational policies.
• Support
governance and risk management initiatives.
Performance Optimization
• Monitor
platform health, scalability, and performance.
• Review
technical debt and define optimization strategies.
• Implement
platform monitoring and proactive maintenance approaches.
• Recommend
architectural improvements for future growth.
Stakeholder Management
• Partner
with business leaders to identify transformation opportunities.
• Translate
business requirements into strategic ServiceNow capabilities.
• Present
architectural solutions to executive leadership and governance boards.
Act
as trusted advisor for ServiceNow platform investments and roadmap planning
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