Director of Operations
Diptyqueparis· enterprise· Cosmetics· May 1, 2026 · 6mo agoPosted 179 days ago
USA - New York
In office
Full-time
Director
$190K–$220K
10+ years exp
Before you apply
Ghost Signal:
Open since May 1, 2026 — 179 days, and still accepting applications.
Job description
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Overview
As Director of Operations for D iptyque Americas (USA, Canada and LATAM) , you will be responsible for supporting the brand’s growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams , as well as 3PL and Global Operations team s . You will be accountable for the key l ogistics KPI ’s as well as the f inancial l ogistic s budget.
The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration.
The Director of Operations will seek c onstant optimization an d will foster collaboration with all stakeholder s .
This position is based in our NYC office reporting to CFO/COO.
Missions and responsibilities-
Demand and Supply Planning
• Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning
• Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Re tail , Retaillers, Travel Retail and Distributors ) , animating the process with all stakeholders (sales, marketing and finance) ensuring continuous improvement in the forecast accuracy
• Supervise purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprint .
• Monitor Americas Stock (in warehouse and stores)
• Develop and maintain seamless relationships with HQ teams.
• Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes.
• Identify demand forecast risks and develop effective mitigation plans.
• Assist in developing annual budgets and cost-effectiveness initiatives.
Logistics ( T ransport and W arehouse)
• Design logistics blueprint to support ambitious brand growth and drive efficiency ( identify and assess the best 3PL partners, transport partners, etc.)
• Work closely with local partners and the Global L ogistic s team to optimize costs for inbound and outbound flows
• Lead and m anage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains
• Manage and monitor annual Logistic B udget , R eforecast and C losing.
• Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives , in collaboration with Diptyque teams, customers and suppliers.
Systems and reports
• Continue to improve the IT solutions to support the business and improve process efficiencies.
• Optimize Business Intelligence and reporting solutions to support decision-making
Team management and development
• Manage , D evelop , Empower and Retai n a team of 3 directs and 6 in total.
• Adapt way s of working to support Diptyque growth and ambitions
Key Success factors
• Develop stra tegic vision while remaining hand on
• Business driven, self-starter and proactive
• S olution driven mindset
• Ability to drive change management
The successful candidate will:
• Deep and proven experience ( 10 years) working in businesses requiring an exceptionally high level of business and financial acumen. Understand ing of the drivers for cost control and inventory management.
• Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals
• A leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency
• Have End-to-end supply chain leadership experience at companies of scale and known for having best-in-class operations
• Experience scaling up supply chain operations on a local level
• Experience in working with international environment
• Passion for finding and implementing sustainable supply chain solutions
Salary Range: $190,000 - $220,000
Bonus: 20%
Diptyque is committed to diversity in all its forms and considers each application carefully.
Application prep
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Keywords to mirror
agile
- Platform
- workday
- Effort
- long
Benefits
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