Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role The Revenue Operations Director serves as a strategic business partner and trusted advisor to the Chief Customer Officer (CCO) Organization. This role is responsible for driving operational excellence, business insights, strategic planning, and execution across Presidio’s Customer Organization, including Professional Services, Managed Services, Customer Innovation, Engineering, Cybersecurity, Digital, Modern Networks, Modern Platforms, and Operations. The successful candidate will partner closely with executive leaders across the organization to translate business strategy into measurable operational plans, establish executive operating rhythms, and drive transformational initiatives that improve growth, profitability, customer experience, and organizational effectiveness. A key expectation of this role is to champion AI-enabled business transformation by identifying opportunities to automate processes, modernize workflows, improve decision-making through data, and scale operational excellence across the CCO organization. Responsibilities: • Serve as the primary Revenue Operations business partner to the Chief Customer Officer and the CCO Leadership Team. • Lead annual planning, quarterly business reviews (QBRs), monthly operating reviews, and executive business cadence. • Develop executive dashboards and KPIs providing visibility into bookings, revenue, gross profit, services performance, customer health, utilization, backlog, and operational metrics. • Partner with Finance, Sales, HR, Marketing, IT, and Business Unit leaders to align operational priorities and execute strategic initiatives. • Lead forecasting, performance analysis, and executive reporting to support business decisions and identify risks and opportunities. • Drive cross-functional transformation programs focused on operational efficiency, customer experience, and profitable growth. • Evaluate emerging technologies and best practices to continuously evolve the CCO operating model and improve organizational productivity. • Develop scalable reporting, governance, and business processes • Partner with leaders on business cases, investment decisions, resource planning, and organizational effectiveness. • Lead operational readiness for acquisitions, new programs, organizational changes, and strategic initiatives. • Ensure data quality, reporting consistency, and executive visibility across the CCO organization. • Build strong relationships across Executive Leadership to influence decisions and drive alignment. Require Skills and Professional Experience: • Bachelor's degree or equivalent professional experience. • 10+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Consulting, or related leadership roles. • Experience supporting executive leadership and influencing senior stakeholders. • Strong analytical, financial, and strategic thinking skills. • Experience leading enterprise-wide cross-functional initiatives. • Advanced knowledge of Salesforce, Excel, and business intelligence tools. • Demonstrated experience leveraging AI, automation, and digital technologies to improve business performance. • Excellent executive communication and presentation skills. • Ability to manage ambiguity, prioritize competing initiatives, and drive execution. • Willingness to travel as business needs require. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit presidio.com Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: eeoc.gov Presidio EEO Policy Statement is available here: presidio.com Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #LI-FI

Requirements

Must-haves

Presidio, Where Teamwork and Innovation Shape the Future
Serve as the primary Revenue Operations business partner to the Chief Customer Officer and the CCO Leadership Team.
Lead annual planning, quarterly business reviews (QBRs), monthly operating reviews, and executive business cadence.
Develop executive dashboards and KPIs providing visibility into bookings, revenue, gross profit, services performance, customer health, utilization, backlog, and operational metrics.
Partner with Finance, Sales, HR, Marketing, IT, and Business Unit leaders to align operational priorities and execute strategic initiatives.
Lead forecasting, performance analysis, and executive reporting to support business decisions and identify risks and opportunities.
Drive cross-functional transformation programs focused on operational efficiency, customer experience, and profitable growth.
Evaluate emerging technologies and best practices to continuously evolve the CCO operating model and improve organizational productivity.
Develop scalable reporting, governance, and business processes
Partner with leaders on business cases, investment decisions, resource planning, and organizational effectiveness.
Lead operational readiness for acquisitions, new programs, organizational changes, and strategic initiatives.
Ensure data quality, reporting consistency, and executive visibility across the CCO organization.
Build strong relationships across Executive Leadership to influence decisions and drive alignment.
Bachelor's degree or equivalent professional experience.
10+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy, Consulting, or related leadership roles.
Experience supporting executive leadership and influencing senior stakeholders.
Strong analytical, financial, and strategic thinking skills.
Experience leading enterprise-wide cross-functional initiatives.
Advanced knowledge of Salesforce, Excel, and business intelligence tools.
Demonstrated experience leveraging AI, automation, and digital technologies to improve business performance.
Excellent executive communication and presentation skills.
Ability to manage ambiguity, prioritize competing initiatives, and drive execution.
Willingness to travel as business needs require.
Your future at Presidio

Nice-to-haves

None flagged.

Application prep

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Keywords to mirror

Platform: ukg
Effort: medium