The product plugs directly into the EHR and fills in billing codes, modifiers and justification on its own, powered by fine-tuned medical LLMs. It's already live with leading specialty practices, and the company just closed its seed round and is expanding into new workflows. This role is an engineer first who owns customer success. When a practice expects the product to do something it doesn't, you have the platform knowledge and credibility to educate them, push back, and turn real gaps into product fixes. You'll write the FDE playbook and have a path to build and lead the team.