Job description

WTW is a leading global advisory, broking and solutions company that helps clients turn risk into a path for growth. With over 40,000 employees across 140+ countries, we design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital. The Role We are seeking a strategic and commercially focused Sales Operations Business Partner to support growth across Corporate Risk & Broking (CRB) North America. This role sits at the heart of the business, partnering with regional and specialty leaders, as well as producers, to drive decision-making, performance and growth outcomes. As part of a broader North America Sales Operations team, this role will align to a defined portfolio of regions, specialties and/or producers, working alongside peers with similar remits. The successful candidate will act as a trusted advisor—owning growth insight, shaping planning activities, and enabling leadership to make informed decisions that drive new business performance. This role is also part of a global Sales Operations network with business partners playing similar roles in other geographies, and specialist communities of excellence driving analytics, client insights and client satisfaction to deliver best-in-class growth enablement. Key Responsibilities • Growth & Business Planning – Partner with leadership to develop and execute growth strategies, business plans and performance tracking across assigned areas • Pipeline & Forecasting – Own pipeline visibility and forecasting accuracy, providing insight on performance, risks and opportunities to inform decision-making • Insight & Performance Management – Translate data into actionable insights, enabling leaders to optimise growth, improve conversion and prioritise opportunities. • Sales Enablement & CRM – Drive value from CRM (Dynamics 365) through data quality, insight generation and adoption of consistent processes and standards. • Client & Account Management Support – Enable delivery of client growth initiatives, including account planning, client satisfaction and client-at-risk processes • Stakeholder Partnership – Work closely with Growth Leaders, Producers, Finance, Marketing and Global Sales Operations teams to coordinate and accelerate growth initiatives. Key Outcomes Success in this role is measured through the delivery of more effective, insight-led growth processes that enable: • Improved generation and conversion of new business opportunities• Stronger client retention outcomes • Enhanced sales management and decision-making capability Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. This role can be held remotely from any location in the United States. - The Requirements • Experience in sales operations, business planning or commercial analytics in a complex, matrix environment • Proven ability to influence senior stakeholders and drive outcomes without direct authority • Strong analytical capability with the ability to translate data into clear commercial insight • Experience with CRM platforms (e.g. Dynamics 365) and reporting tools such as Power BI • Excellent communication and stakeholder management skills • Ability to operate at pace, manage ambiguity and prioritize effectively What We Offer • Competitive salary and performance incentives • Comprehensive benefits package • Professional development and career progression • Flexible working arrangements Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $65,000 to $75,000 USD per year. The role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. -

Requirements

Must-haves

Growth & Business Planning – Partner with leadership to develop and execute growth strategies, business plans and performance tracking across assigned areas
Pipeline & Forecasting – Own pipeline visibility and forecasting accuracy, providing insight on performance, risks and opportunities to inform decision-making
Insight & Performance Management – Translate data into actionable insights, enabling leaders to optimise growth, improve conversion and prioritise opportunities.
Sales Enablement & CRM – Drive value from CRM (Dynamics 365) through data quality, insight generation and adoption of consistent processes and standards.
Client & Account Management Support – Enable delivery of client growth initiatives, including account planning, client satisfaction and client-at-risk processes
Stakeholder Partnership – Work closely with Growth Leaders, Producers, Finance, Marketing and Global Sales Operations teams to coordinate and accelerate growth initiatives.
Key Outcomes
Success in this role is measured through the delivery of more effective, insight-led growth processes that enable:
Improved generation and conversion of new business opportunities• Stronger client retention outcomes
Enhanced sales management and decision-making capability
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This role can be held remotely from any location in the United States.
The Requirements
Experience in sales operations, business planning or commercial analytics in a complex, matrix environment
Proven ability to influence senior stakeholders and drive outcomes without direct authority
Strong analytical capability with the ability to translate data into clear commercial insight
Experience with CRM platforms (e.g. Dynamics 365) and reporting tools such as Power BI
Excellent communication and stakeholder management skills
Ability to operate at pace, manage ambiguity and prioritize effectively

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Professional Development