Network Engineer at SupplyHouse

Job description

Real people. Real service. At  SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Network Engineer to join our IT Infrastructure & Network Engineering Team. This individual will report into our Senior Manager of IT Infrastructure & Network Engineering and is responsible for the design, implementation, security, and ongoing support of the company’s network infrastructure. This role partners closely with other IT team members to ensure reliable, scalable, and secure connectivity across corporate offices, fulfillment centers, and cloud environments. In a growing, mid-sized business environment, the Network Engineer will take a hands-on approach, contributing across networking, security, voice, and infrastructure operations while serving as an escalation point for complex technical issues. If you’re passionate about solving technical challenges, delivering exceptional service, and collaborating across teams while taking ownership of your work, we’d love to hear from you! This is a remote position open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington . While this role is fully remote, there is a strong preference for the selected individual to live within reasonable proximity to our headquarters in Melville, NY , or one of our fulfillment centers in Atlanta, GA ; Canal Winchester, OH; Dayton, NJ; Farmers Branch, TX; or Reno, NV . Occasional on-site presence may be needed for team collaboration, equipment staging, or to support critical operational needs. This position also requires up to 10% travel annually to our headquarters and fulfillment center locations for internal meetings, in-person projects, and other business needs. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type:  Full-Time, Exempt Location:  Remote Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility. Additional off-hours support may be needed for scheduled maintenance or a related issue. Base Salary:  The expected starting salary for the position is $88,083 to $110,103 within a full position range of $88,083 to $ 132,124 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Responsibilities: Design, implement, and support resilient, high-availability, and cost-effective LAN, WAN, WLAN, and SD-WAN solutions to meet business continuity and uptime requirements Analyze, configure, and maintain core network infrastructure including routers, switches, firewalls, and wireless systems Participate in capacity planning, traffic analysis, and performance tuning, making recommendations for upgrades and improvements Plan, implement, and document network changes, upgrades, and maintenance activities while minimizing business impact Monitor network health using management and monitoring tools, proactively identifying and resolving issues Provide escalation-level troubleshooting for network and related infrastructure issues, restoring services quickly and accurately Configure and maintain firewalls, VPNs (site-to-site and user-based), Zero Trust solutions, and security appliances Enforce network security policies, monitor access, and support secure connectivity to businesscritical systems Maintain awareness of PCI compliance, security standards, and industry best practices, assisting with audits and remediation efforts Collaborate with IT and security teams on incident response and vulnerability mitigation Design, deploy, and support Voice, VoIP, and video conferencing solutions Assist with phone system deployments, configuration, and ongoing support Support collaboration platforms such as Microsoft Teams and Slack from a network and connectivity perspective Assist in the design and support of virtual server environments, including IP addressing, DNS, DHCP, VLANs, QoS, and network segmentation Work closely with development, cloud, and system support teams to ensure smooth operation of servers, applications, and endpoints Leverage scripting , automation and AI-driven tools to improve network operations and reduce manual tasks Develop and maintain network diagrams, documentation, standards, and support procedures Maintain inventory of network equipment, licenses, subscriptions, and maintenance contracts Engage with third-party vendors, carriers, and service providers and assist with managing those vendor relationships Recommend and implement improvements to reliability, scalability, and operational efficiency Assist with maintaining and supporting telecom rooms, server racks, UPS systems, and fiber/copper cabling infrastructure across all locations Participate in occasional after-hours or on-call support for maintenance, upgrades, or incident response Requirements: Bachelors degree in Computer Science, Information Technology, or a related field 3+ years of experience with designing, implementing, and supporting corporate network environments Strong understanding of networking fundamentals: LAN, WAN, WLAN, SD-WAN, VPN, and Zero Trust concepts Hands-on experience with routing, switching, and wireless technologies, preferably Cisco and/or HPE Aruba Experience with next-generation firewalls, remote access/VPN technologies, and network security best practices Strong knowledge of TCP/IP, DNS, DHCP, HTTP/S, SNMP, TLS, and routing protocols such as OSPF or BGP Experience using network monitoring and management tools Familiarity with Active Directory, Azure Entra ID, and authentication services Proven analytical and troubleshooting skills in a fast-paced environment Ability to work independently with minimal supervision while also functioning effectively as part of a collaborative team Customer-focused attitude with a passion for helping others Excellent written, oral, and interpersonal communication skills Preferred Qualifications: Experience supporting e-commerce environments or high-availability networks Familiarity with cloud networking, particularly Google Cloud Platform (GCP) Experience with Microsoft 365 networking and integrations Knowledge of endpoint security solutions, including antivirus and EDR platforms like CrowdStrike Experience with AI-driven network management, automation, and monitoring tools Familiarity with Ethernet and fiber cabling standards and best practices Relevant certifications (Cisco, Fortinet, HPE Aruba, Microsoft, or similar) Why work with us: We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid basic life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) Company-provided equipment and one-time $250 work from home stipend $750 annual professional development budget $25 monthly Grubhub credit Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. We promote work-life balance  – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! We support growth  – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. We give back  – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. We listen  – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Check us out and learn more at:  supplyhouse.com ! Additional Details: Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

Requirements

Must-haves

Real people. Real service.
Role Type:  Full-Time, Exempt
Location:  Remote
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility. Additional off-hours support may be needed for scheduled maintenance or a related issue.
Design, implement, and support resilient, high-availability, and cost-effective LAN, WAN, WLAN, and SD-WAN solutions to meet business continuity and uptime requirements
Analyze, configure, and maintain core network infrastructure including routers, switches, firewalls, and wireless systems
Participate in capacity planning, traffic analysis, and performance tuning, making recommendations for upgrades and improvements
Plan, implement, and document network changes, upgrades, and maintenance activities while minimizing business impact
Monitor network health using management and monitoring tools, proactively identifying and resolving issues
Provide escalation-level troubleshooting for network and related infrastructure issues, restoring services quickly and accurately
Configure and maintain firewalls, VPNs (site-to-site and user-based), Zero Trust solutions, and security appliances
Enforce network security policies, monitor access, and support secure connectivity to businesscritical systems
Maintain awareness of PCI compliance, security standards, and industry best practices, assisting with audits and remediation efforts
Collaborate with IT and security teams on incident response and vulnerability mitigation
Design, deploy, and support Voice, VoIP, and video conferencing solutions
Assist with phone system deployments, configuration, and ongoing support
Support collaboration platforms such as Microsoft Teams and Slack from a network and connectivity perspective

Nice-to-haves

Experience supporting e-commerce environments or high-availability networks
Familiarity with cloud networking, particularly Google Cloud Platform (GCP)
Experience with Microsoft 365 networking and integrations
Knowledge of endpoint security solutions, including antivirus and EDR platforms like CrowdStrike
Experience with AI-driven network management, automation, and monitoring tools
Familiarity with Ethernet and fiber cabling standards and best practices
Relevant certifications (Cisco, Fortinet, HPE Aruba, Microsoft, or similar)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiazuregcp

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness

Professional Development