Product Owner – Auto-Dialer and Outbound Campaign Management at Perficient

Job description

We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions . This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into actionable requirements, effectively manage a product backlog, and drive initiatives from requirements through implementation and production support. • Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives. • Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations. • Gather, analyze, document, and prioritize business and functional requirements. • Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams. • Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs. • Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints. • Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives. • Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria. • Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off. • Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders. • Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution. • Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership. • Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions. • Maintain strong communication across business and technical teams throughout the product delivery lifecycle. • Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment. • Experience with auto-dialer, outbound calling, contact center, or campaign management solutions. • Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery. • Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment. • Strong requirements gathering, analysis, documentation, and problem-solving skills. • Experience coordinating QA testing and business UAT. • Ability to effectively partner with both business and technical stakeholders. • Strong written, verbal, presentation, and stakeholder-management skills. • Strong analytical skills with the ability to interpret data and translate findings into a clear business narrative. • Ability to create concise, executive-ready presentations and communicate complex information to both technical and non-technical audiences. Nice to Have • Experience with the Acqueon dialer platform. • Experience with Twilio or related communications platforms. • Experience working in the healthcare industry. • Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Applications will be accepted until the position is filled or the posting is removed. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $110,300 to $149,800. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. #LI-JS1 Join a high-impact team where you'll own the product vision and delivery for critical outbound campaign and auto-dialer capabilities that directly influence customer engagement and business outcomes. This is an opportunity to work closely with business and technology leaders, drive strategic initiatives from concept to production, and make a visible impact across the organization.

Requirements

Must-haves

Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives.
Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations.
Gather, analyze, document, and prioritize business and functional requirements.
Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams.
Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs.
Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints.
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria.
Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off.
Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders.
Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution.
Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership.
Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions.
Maintain strong communication across business and technical teams throughout the product delivery lifecycle.
Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment.
Experience with auto-dialer, outbound calling, contact center, or campaign management solutions.
Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery.
Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment.
Strong requirements gathering, analysis, documentation, and problem-solving skills.

Nice-to-haves

Experience with the Acqueon dialer platform.
Experience with Twilio or related communications platforms.
Experience working in the healthcare industry.
Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations.
Applications will be accepted until the position is filled or the posting is removed.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrum

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Vision