Dir at UnitedHealth Group

Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum Insight partners with payers, providers, governments and life sciences companies to simplify and enhance clinical, administrative and financial processes through software-enabled services and analytics, while advancing value-based care. Our differentiated products, technology insights, clinical expertise and analytics support the entire health system - ultimately delivering better experiences for consumers. Optum Insight Technology and Engineering is a critical function in Optum Insight driving the innovation and value we provide our customers and partners. This team is focused on products, solutions, platform / enabling capability development, product development lifecycle, engineering excellence and connectivity to Optum Technology. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: • Lead the operational support and maintenance of the Child Support application • Ensure system stability, performance, and compliance with CCWIS functional requirements • Act as the primary liaison between technical teams and client stakeholders • Manage incident resolution, change requests, and enhancement planning • Track and prioritize client issues, pain points, and service requests • Conduct regular service reviews and ensure adherence to SLAs • Collaborate with cross-functional teams to implement improvements and resolve issues • Maintain documentation related to system operations, configurations, and updates • Ensure data integrity, security, and privacy in accordance with federal and state regulations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Undergraduate degree or equivalent experience • 5+ years of experience in application management or support, preferably in public sector or child support systems • 5+ years of experience in client relationship management and stakeholder engagement • Experience with incident tracking tools, ticketing systems, and performance monitoring • Solid understanding of CCWIS functional requirements and federal guidelines • Solid knowledge of service management frameworks (e.g., ITIL) • Proven ability to analyze functional and technical issues and drive resolution Preferred Qualifications: • In-depth knowledge of Title IV-E claiming processes and related system functionality • Understanding of federal reporting requirements, including AFCARS (Adoption and Foster Care Analysis and Reporting System), NCANDS (National Child Abuse and Neglect Data System), and NYTD (National Youth in Transition Database) • Working knowledge of Youth Services programs and their operational needs • Understanding of Adult Protective Services (APS) and related system functionality • Proven excellent communication, documentation, and organizational skills • Proven solid problem-solving and decision-making abilities *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

Must-haves

Lead the operational support and maintenance of the Child Support application
Ensure system stability, performance, and compliance with CCWIS functional requirements
Act as the primary liaison between technical teams and client stakeholders
Manage incident resolution, change requests, and enhancement planning
Track and prioritize client issues, pain points, and service requests
Conduct regular service reviews and ensure adherence to SLAs
Collaborate with cross-functional teams to implement improvements and resolve issues
Maintain documentation related to system operations, configurations, and updates
Ensure data integrity, security, and privacy in accordance with federal and state regulations
Undergraduate degree or equivalent experience
5+ years of experience in application management or support, preferably in public sector or child support systems
5+ years of experience in client relationship management and stakeholder engagement
Experience with incident tracking tools, ticketing systems, and performance monitoring
Solid understanding of CCWIS functional requirements and federal guidelines
Solid knowledge of service management frameworks (e.g., ITIL)
Proven ability to analyze functional and technical issues and drive resolution
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Nice-to-haves

In-depth knowledge of Title IV-E claiming processes and related system functionality
Working knowledge of Youth Services programs and their operational needs
Understanding of Adult Protective Services (APS) and related system functionality
Proven excellent communication, documentation, and organizational skills
Proven solid problem-solving and decision-making abilities

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: career-feeds
Effort: medium

Benefits

Benefits detected in the listing.

401k