About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.
About This Role:
Eve Legal is a Series B legal AI platform reinventing how plaintiff law firms run their practice. As the dedicated enablement manager for our Customer Success and Solutions Engineering team, you'll build the skill and technical knowledge programs specific to CS and SE from the ground up, own technical launch and implementation readiness across the team, and build the muscle this team needs to turn strong customer relationships into real expansion and upsell within the book we already have.
The CS and SE teams are not support functions, but rather a growth engine, and you'll be the person who makes sure the team can spot whitespace, build a credible business case, and walk into an expansion conversation with confidence, not just field technical questions when they come up. If you want to build a program from the ground up and watch it directly move revenue, this is the seat.
What You Will Accomplish:
Design and run CS/SE upskilling and coaching programs covering technical discovery and value articulation for both net-new prospects and customer expansion opportunities
Listen to call recordings from the field to identify trends and diagnose skill and technical knowledge gaps that coaching and enablement can close
Build and deliver enablement across multiple formats (live/virtual facilitation, roleplay workshops, eLearning, etc.) to match the skill and the moment
Build and maintain CS/SE certification tracks covering product depth, technical troubleshooting, and implementation best practices
Own technical launch, implementation, and pilot readiness, from SE-led prospect pilots through CS-led customer implementations and new-product pilots, ensuring both teams can clearly demonstrate and deliver on Eve's value
Own the team's DAAT (Discover, Assess, Act, Track) process for closing customer-facing skill and technical knowledge gaps
Enable CS/SE on technical qualification, so both teams can accurately assess fit before a pilot or implementation begins
Partner with CS/SE leadership to build the enablement calendar and prioritize topics by proficiency stage and leadership's top priorities
Partner directly with top-performing CS/SE reps to co-build and co-present coaching content in the areas where they excel
Partner cross-functionally with Product, Marketing, Finance, RevOps, and Engineering to translate launches and recurring field themes into training
What We Are Looking For:
Background in Customer Success, Sales/Solutions Engineering, or technical enablement at a B2B SaaS company
Strong technical aptitude, comfortable learning and explaining a technical product in depth
Experience teaching technical qualification frameworks
Strong instructional design and facilitation skills; comfortable running live coaching sessions
Ability to work independently and own a program end-to-end
A proactive problem-solver: someone who spots gaps or breakdowns in the program (or in rep performance) before being told, and moves to fix them without waiting for direction
Nice to Have:
Prior hands-on experience as a CSM or Sales/Solutions Engineer
Experience with CS platforms (Gainsight, Vitally, ChurnZero)
Experience coaching or building content for QBRs
Familiarity with technical/API-level product concepts
Experience partnering with Product on beta/early-access programs
Experience with legal tech or another regulated/complex vertical
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Eve and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.
US Salary Range $130,000 — $186,000 USD
Benefits
💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits * 🧑💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks *
* In office employees only
Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.