Job description

Job Summary The IT Support Specialist is a senior-level technical support professional responsible for delivering advanced, hands-on support across Sysco’s headquarters, Sysco LABS, and local operating sites. This role provides full lifecycle support for end-user devices, enterprise applications, network-connected systems, meeting technology, and IT infrastructure. The position requires deep technical expertise, excellent customer service skills, and extensive experience supporting C suite executives and senior leadership with the highest level of confidentiality and professionalism. This specialist also manages the IT infrastructure within Sysco LABS—Sysco’s innovation hub—including corporate networks, cloud assets, office technology, and fast-paced operational support. The ideal candidate excels in proactive issue identification, rapid problem resolution, and navigating complex, high visibility technical environments. Duties and Responsibilities • Provide confidential, white glove technical support for C suite executives and senior leaders at the GSC. Ensuring all devices, meeting rooms, remote access tools, and mobile technologies are fully operational and secure. • Deliver rapid-response support to minimize downtime for high visibility users. • Maintain executive readiness by ensuring proactive maintenance, updates, and testing of all executive-facing systems. • Serve as the primary local escalation point for complex or sensitive support issues. • Communicate root cause analysis (RCA) and high-impact issues to leadership clearly and professionally. • Ensure up time and connectivity for all business-critical systems, devices, and AV meeting technologies. • Provide Tier 3-level Mac support and act as a subject matter expert for both MacOS and Windows environments. Manage IT operations within Sysco LABS, including innovation systems, cloud assets, and internal/external office networks. • Manage and prioritize support requests through the enterprise ticketing system (ServiceNow), ensuring timely updates, escalations, and trend analysis. • Support procurement, inventory management, hot-spare systems, equipment repair, and environmentally compliant asset disposal. Qualifications Education Preferred: • Bachelor’s degree in IT, Computer Science, Information Systems Experience Required: • 10+ years of IT Support experience, including extensive support from C-suite and senior executives Technical Skills and Abilities • 10+ years of IT Support experience, including extensive support of C suite or senior executives. • Strong expertise in troubleshooting both MacOS and Windows operating systems. • Demonstrates ability to maintain strong security and compliance practices. • Experience with networking technologies (DNS, VPN, TCP/IP, wireless). • Familiarity with asset management, provisioning, device compliance, and enterprise video conferencing systems. • Willingness to work after-hours and provide emergency on-call support. • Advanced troubleshooting skills in: • Windows & MacOS • Microsoft Office applications • Knowledge of Cyber Security tools such as Netskope, Zscaler, Forcepoint and Sentinel One. • Experience with tools such as Slack, DataDog, Node.js, IntelliJ, Atlassian products (Jira and Confluence). • Ability to follow complex procedures, perform independent diagnostics, and collaborate on multi-layered issues. • Must have a solid troubleshooting background to diagnose a variety of complex problems, working independently and as part of a team. • Provide after-hours or emergency on-call support as needed. • Maintain phone/mobile support services, including provisioning, voicemail, admin tasks, and replacements. • Enforce system security policies and ensure all devices remain compliant with antivirus, patching, and discovery tools. Additional Requirements Physical Demands: • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Travel Requirements: • 25% Work Environment: • Onsite Decision Making Authority Decisions to be made independently without direction or supervision: • All Decisions to be made under direct supervision

Requirements

Must-haves

Duties and Responsibilities
Deliver rapid-response support to minimize downtime for high visibility users.
Maintain executive readiness by ensuring proactive maintenance, updates, and testing of all executive-facing systems.
Serve as the primary local escalation point for complex or sensitive support issues.
Communicate root cause analysis (RCA) and high-impact issues to leadership clearly and professionally.
Ensure up time and connectivity for all business-critical systems, devices, and AV meeting technologies.
Manage and prioritize support requests through the enterprise ticketing system (ServiceNow), ensuring timely updates, escalations, and trend analysis.
Support procurement, inventory management, hot-spare systems, equipment repair, and environmentally compliant asset disposal.
Bachelor’s degree in IT, Computer Science, Information Systems
10+ years of IT Support experience, including extensive support from C-suite and senior executives
Technical Skills and Abilities
10+ years of IT Support experience, including extensive support of C suite or senior executives.
Strong expertise in troubleshooting both MacOS and Windows operating systems.
Demonstrates ability to maintain strong security and compliance practices.
Experience with networking technologies (DNS, VPN, TCP/IP, wireless).
Familiarity with asset management, provisioning, device compliance, and enterprise video conferencing systems.
Willingness to work after-hours and provide emergency on-call support.
Advanced troubleshooting skills in: • Windows & MacOS
Microsoft Office applications
Knowledge of Cyber Security tools such as Netskope, Zscaler, Forcepoint and Sentinel One.
Experience with tools such as Slack, DataDog, Node.js, IntelliJ, Atlassian products (Jira and Confluence).
Ability to follow complex procedures, perform independent diagnostics, and collaborate on multi-layered issues.
Must have a solid troubleshooting background to diagnose a variety of complex problems, working independently and as part of a team.
Provide after-hours or emergency on-call support as needed.

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node.jsjira

Platform: career-feeds
Effort: medium

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