Job description

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.  Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.  Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.  Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.  Build trusted advisor relationships and identify opportunities for cross-platform integration.  Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,  Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,  Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends,  Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,  Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),  Experience in working with team based in multiple time zones,  Innovation Mindset Qualifications:  13+ years of overall experience with 10+ years’ deep expertise in Salesforce ecosystem.  Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.  Hands-on experience with AI/ML integration and data-driven solutioning.  Strong understanding of CRM architecture, governance, and integration frameworks.  Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.  Excellent communication, stakeholder management, and presentation skills. NICE TO HAVE  Certification e.g. Salesforce, ServiceNow etc. Salary Range: $220,000 - $240,000 a year #LI-MG2

Requirements

Must-haves

 Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
 Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
 Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
 Build trusted advisor relationships and identify opportunities for cross-platform integration.
 Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,
 Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,
 Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends,
 Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,
 Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),
 Experience in working with team based in multiple time zones,
 Innovation Mindset
 13+ years of overall experience with 10+ years’ deep expertise in Salesforce ecosystem.
 Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.
 Hands-on experience with AI/ML integration and data-driven solutioning.
 Strong understanding of CRM architecture, governance, and integration frameworks.
 Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
 Excellent communication, stakeholder management, and presentation skills.

Nice-to-haves

 Certification e.g. Salesforce, ServiceNow etc.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigoml

Platform: careers-page
Effort: medium