Job description

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply. Responsibilities: • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform. • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers. • Review source code and system configurations to assist in root cause identification. • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents. • Document all customer interactions, issue details, and resolutions in accordance with established procedures. • Communicate technical findings clearly and professionally to both technical and non-technical audiences. • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction. • Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline. • Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required. • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred. • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred. • Understanding and experience in system development lifecycle preferred • Demonstrated ability to interpret and analyze complex source code and technical documentation. • Strong analytical, diagnostic, and problem-solving abilities required. • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently. • High degree of professionalism, accountability, and customer service orientation required. • Prior experience in client-facing roles preferred. All your information will be kept confidential according to EEO guidelines. *****NO C2C******

Requirements

Must-haves

Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
Review source code and system configurations to assist in root cause identification.
Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
Document all customer interactions, issue details, and resolutions in accordance with established procedures.
Communicate technical findings clearly and professionally to both technical and non-technical audiences.
Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.
Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
Demonstrated ability to interpret and analyze complex source code and technical documentation.
Strong analytical, diagnostic, and problem-solving abilities required.
Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
High degree of professionalism, accountability, and customer service orientation required.
All your information will be kept confidential according to EEO guidelines.

Nice-to-haves

SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
Understanding and experience in system development lifecycle preferred
Prior experience in client-facing roles preferred.

Application prep

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Keywords to mirror

javasql

Platform: smartrecruiters
Effort: medium