Job description

Must Have Technical/Functional Skills: • 4+ years of experience in program management, strategy and operations, design operations, or related cross-functional roles • Experience developing and implementing standardized operational processes, SOPs, or scalable workflow frameworks • Experience leading cross-functional initiatives within global or matrixed organizations • Experience supporting AI transformation, operational excellence, or organizational change initiatives Roles & Responsibilities: Lead the design and deployment of AI-native operational programs to drive strategic alignment and AI-first transformation initiatives across Cisco Collaboration Design. Develop standardized operating procedures, scalable frameworks, and repeatable design processes to improve efficiency, consistency, and organizational resilience. Partner with leadership and cross-functional stakeholders to operationalize systems that enable high-quality design and research delivery at scale. Drive community-building, onboarding, internal communications, and team engagement initiatives to strengthen culture, visibility, and collaboration across the organization. Build shared guardrails, operational best practices, and scalable workflows that help position the team at the forefront of AI-enabled design operations. PREFERRED QUALIFICATIONS • Experience supporting design, research, product, or other highly cross-functional organizations • Experience leading or contributing to AI-related transformation, adoption, enablement, or operational improvement initiatives • Experience identifying practical opportunities to apply AI across planning, workflows, documentation, or team operations • Ability to balance strategic thinking with operational execution in fast-paced environments Salary Range: $86,000 - $110,000 a year #LI-CM2

Requirements

Must-haves

4+ years of experience in program management, strategy and operations, design operations, or related
cross-functional roles
Experience developing and implementing standardized operational processes, SOPs, or scalable
workflow frameworks
Experience leading cross-functional initiatives within global or matrixed organizations
Experience supporting AI transformation, operational excellence, or organizational change initiatives
Lead the design and deployment of AI-native operational programs to drive strategic alignment and
AI-first transformation initiatives across Cisco Collaboration Design. Develop standardized operating
procedures, scalable frameworks, and repeatable design processes to improve efficiency, consistency,
and organizational resilience. Partner with leadership and cross-functional stakeholders to operationalize
systems that enable high-quality design and research delivery at scale. Drive community-building,
onboarding, internal communications, and team engagement initiatives to strengthen culture,
visibility, and collaboration across the organization. Build shared guardrails, operational best
practices, and scalable workflows that help position the team at the forefront of AI-enabled
design operations.

Nice-to-haves

Experience supporting design, research, product, or other highly cross-functional organizations
Experience leading or contributing to AI-related transformation, adoption, enablement, or operational
improvement initiatives
Experience identifying practical opportunities to apply AI across planning, workflows, documentation,
or team operations
Ability to balance strategic thinking with operational execution in fast-paced environments

Application prep

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