Job description

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. The Senior Business Analyst will play a critical role as a bridge between business and technology teams, leading discovery, requirements definition, stakeholder alignment, and delivery coordination for complex cross-functional initiatives. The Senior BA excels at collaboration, stakeholder management, and requirements gathering and execution. Working closely with the Director of Product Management, the Senior Business Analyst is primarily responsible for supporting strategic initiatives by translating complex business objectives into actionable requirements that enable the company to deliver value to customers efficiently and effectively. Essential Competencies: Strong business analysis, systems thinking, analytical, and problem-solving skills. Highly skilled in influencing and presenting ideas to cross-functional stakeholders at all levels. Exceptional organizational, time management, and communication skills (written and verbal). Demonstrated success in delivering complex cross-functional initiatives and workstreams. Track record for actively developing and strengthening internal, trust-based relationships through consistent collaboration and transparent communication. Core Responsibilities: Lead discovery, requirements gathering, and analysis activities for complex initiatives Facilitate stakeholder interviews, workshops, and brainstorming sessions. Document current-state and future-state processes, workflows, system interactions, and data flows. Translate business objectives and stakeholder input into well-structured epics, acceptance criteria, and business functional requirements that guide development. Communicate effectively through both synchronous and asynchronous channels. Maintain traceability of requirements throughout the initiative lifecycle. Act as a liaison between business, product management, and technology teams. Facilitate alignment across stakeholders and support informed decision-making through workshops and discovery sessions. Collaborate with product and technology peers to support discovery, planning, and execution activities. Build trust-based relationships across departments to drive consensus and resolve conflicts Communicate progress, risks, dependencies, impacts and key decisions. In partnership with the Director of Product Management, align on discovery scope, schedule, and approach . Lead assigned initiatives or workstreams from discovery through implementation, launch, and post-launch support, ensuring timely delivery and achievement of business objectives. Drive scope alignment, stakeholder coordination, and transparent communication throughout all phases of delivery. Conduct impact analysis for proposed changes and assess downstream effects to include identifying risks and escalating appropriately. Capture, prioritize, and integrate feedback from customers, clients, and partners to shape solutions and internal process improvements that deliver measurable value. Create high-level and detailed requirements that align with business objectives and user needs. Align with Product and Technical team leads to refine tickets, ensure readiness for development, and create efficient dependency-based plans. Support those implementing the work through sprint planning, frequent communications, and participation in agile ceremonies. Serve as product owner and/or other roles when capacity constraints are present. Education and Experience Bachelor’s degree in Business, Marketing, Computer Science, or related field 8+ years of experience in business analysis, systems analysis, operations, technology delivery, or related disciplines for complex initiatives. Experience in the animal health, healthcare, pharmacy, or regulated industries preferred. Experience documenting business processes, system interactions, integrations, and operational workflows. Experience working with APIs, integrations, middleware, EDI transactions, or external partner platforms. Strong analytical, communication, facilitation, and problem-solving skills. Experience in agile delivery environments and software development practices. Preferred experience supporting customer service, fulfillment, ecommerce, CRM, ERP, and operational systems. Preferred experience with payment processing, taxation, invoicing, reconciliation, or related financial operations. Pay Range $120,000 — $130,000 USD Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

Requirements

Must-haves

Strong business analysis, systems thinking, analytical, and problem-solving skills.
Highly skilled in influencing and presenting ideas to cross-functional stakeholders at all levels.
Exceptional organizational, time management, and communication skills (written and verbal).
Demonstrated success in delivering complex cross-functional initiatives and workstreams.
Track record for actively developing and strengthening internal, trust-based relationships through consistent collaboration and transparent communication.
Lead discovery, requirements gathering, and analysis activities for complex initiatives
Facilitate stakeholder interviews, workshops, and brainstorming sessions.
Document current-state and future-state processes, workflows, system interactions, and data flows.
Translate business objectives and stakeholder input into well-structured epics, acceptance criteria, and business functional requirements that guide development.
Communicate effectively through both synchronous and asynchronous channels.
Maintain traceability of requirements throughout the initiative lifecycle.
Act as a liaison between business, product management, and technology teams.
Facilitate alignment across stakeholders and support informed decision-making through workshops and discovery sessions.
Collaborate with product and technology peers to support discovery, planning, and execution activities.
Build trust-based relationships across departments to drive consensus and resolve conflicts
Communicate progress, risks, dependencies, impacts and key decisions.
In partnership with the Director of Product Management, align on discovery scope, schedule, and approach .
Lead assigned initiatives or workstreams from discovery through implementation, launch, and post-launch support, ensuring timely delivery and achievement of business objectives.
Drive scope alignment, stakeholder coordination, and transparent communication throughout all phases of delivery.
Conduct impact analysis for proposed changes and assess downstream effects to include identifying risks and escalating appropriately.
Capture, prioritize, and integrate feedback from customers, clients, and partners to shape solutions and internal process improvements that deliver measurable value.

Nice-to-haves

Experience in the animal health, healthcare, pharmacy, or regulated industries preferred.
Preferred experience supporting customer service, fulfillment, ecommerce, CRM, ERP, and operational systems.
Preferred experience with payment processing, taxation, invoicing, reconciliation, or related financial operations.

Application prep

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Keywords to mirror

agile

Platform: greenhouse
Effort: quick