Job description

Job Title: Enterprise Account Manager Role Overview Join a high-growth AI SaaS platform transforming how public sector organizations understand and engage with the communities they serve. This role offers the opportunity to partner with senior government leaders and help shape data-driven strategies that influence policy, improve resident experiences, and modernize public services. As a strategic Account Manager, you will own relationships with complex enterprise customers and drive long-term growth through thoughtful partnership, value alignment, and expansion initiatives. This is a highly consultative role focused on helping customers unlock new use cases and maximize impact across departments and agencies. You will play a key role in expanding adoption of an innovative analytics platform that leverages machine learning and natural language processing to surface actionable insights from large-scale public input data. Key Responsibilities: • Own strategic relationships with senior stakeholders across complex public sector organizations • Lead quarterly and annual business reviews focused on long-term value creation and measurable outcomes • Drive renewal strategy, contract negotiations, and pricing discussions • Identify and develop expansion opportunities across departments, agencies, and new use cases • Build account plans aligned to customer priorities, policy initiatives, and operational goals • Partner cross-functionally with Customer Success, Product, and Business Development teams to deliver a cohesive customer experience • Serve as a trusted advisor to customers, helping them leverage data to inform decision-making and improve outcomes • Navigate multi-stakeholder environments with diverse priorities and procurement processes • Maintain a strong understanding of customer challenges to inform product feedback and strategic direction Education & Qualifications: • 5+ years of experience in Account Management, Customer Success, or related client-facing SaaS roles • Proven experience managing complex enterprise or strategic accounts • Demonstrated success driving renewals, upsell, and cross-sell revenue • Experience navigating multi-threaded stakeholder environments • Strong strategic planning, account mapping, and relationship management skills • Excellent communication, presentation, and negotiation abilities • Experience working with CRM platforms (e.g., Salesforce) and modern sales/customer success tools Preferred Experience: • Experience working with public sector, government, or highly regulated industries • Experience managing large enterprise accounts or significant books of business • Familiarity with complex procurement or long sales cycles • Experience collaborating closely with Customer Success, Product, and Sales stakeholders • Exposure to expansion-focused revenue models Why Us: • Opportunity to work on technology that drives meaningful real-world impact across communities • Highly strategic role with visibility into executive decision-making processes • Strong growth trajectory with opportunities to expand scope and ownership • Exposure to complex enterprise environments and multi-stakeholder deal cycles • Collaborative, mission-driven team focused on innovation and measurable outcomes • Competitive compensation aligned with high-impact performance Benefits and Perks: • Competitive compensation: $250K – $300K OTE (approx. 60/40 base/variable split) • Fully remote work environment (EST time zone) • Opportunity to work with cutting-edge AI and analytics technology • High-growth environment with meaningful career advancement opportunities Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship. #LI-SJ1

Requirements

Must-haves

Job Title: Enterprise Account Manager
You will play a key role in expanding adoption of an innovative analytics platform that leverages machine learning and natural language processing to surface actionable insights from large-scale public input data.
Own strategic relationships with senior stakeholders across complex public sector organizations
Lead quarterly and annual business reviews focused on long-term value creation and measurable outcomes
Drive renewal strategy, contract negotiations, and pricing discussions
Identify and develop expansion opportunities across departments, agencies, and new use cases
Build account plans aligned to customer priorities, policy initiatives, and operational goals
Partner cross-functionally with Customer Success, Product, and Business Development teams to deliver a cohesive customer experience
Serve as a trusted advisor to customers, helping them leverage data to inform decision-making and improve outcomes
Navigate multi-stakeholder environments with diverse priorities and procurement processes
Maintain a strong understanding of customer challenges to inform product feedback and strategic direction
5+ years of experience in Account Management, Customer Success, or related client-facing SaaS roles
Proven experience managing complex enterprise or strategic accounts
Demonstrated success driving renewals, upsell, and cross-sell revenue
Experience navigating multi-threaded stakeholder environments
Strong strategic planning, account mapping, and relationship management skills
Excellent communication, presentation, and negotiation abilities
Experience working with CRM platforms (e.g., Salesforce) and modern sales/customer success tools
Opportunity to work on technology that drives meaningful real-world impact across communities

Nice-to-haves

Experience working with public sector, government, or highly regulated industries
Experience managing large enterprise accounts or significant books of business
Familiarity with complex procurement or long sales cycles
Experience collaborating closely with Customer Success, Product, and Sales stakeholders
Exposure to expansion-focused revenue models

Application prep

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Keywords to mirror

aimachine learning

Platform: careers-page
Effort: medium