Job description

• We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth. This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience. We’re building the go-to-market team for Base44, an AI-powered software development platform Responsibilities: • Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor • Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform • Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells • Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention • Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams • Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience • Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives • Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work • Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health • Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team This is a hybrid position, and the team is expected to come to the office 3 days per week. • 4+ years of account management or customer success experience in a B2B technology company, preferably a startup • Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors • Proven track record of driving account growth, renewals, and customer satisfaction • Exceptional communication, presentation, and relationship-building skills • Strong problem-solving abilities and a passion for helping clients achieve their goals • Organized, proactive, and comfortable operating in a high-growth, fast-changing environment • A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one • Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language - no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions. Expected base compensation salary range $110,000 - $130,000. In addition to base pay you will receive company RSUs as part of the compensation package.Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. • In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include: • Comprehensive health & life benefits including fully covered medical, dental and vision. • Generous and flexible time off for personal recharge and special life moments • Emotional and mental health support programs • Allowances supporting nutrition, fitness and productivity • 401K matching, with no vesting period • Equity & ESPP • We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes. We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Requirements

Must-haves

We’re building the go-to-market team for Base44, an AI-powered software development platform
Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team
This is a hybrid position, and the team is expected to come to the office 3 days per week.
4+ years of account management or customer success experience in a B2B technology company, preferably a startup
Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
Proven track record of driving account growth, renewals, and customer satisfaction
Exceptional communication, presentation, and relationship-building skills
Strong problem-solving abilities and a passion for helping clients achieve their goals
Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:
Generous and flexible time off for personal recharge and special life moments
Emotional and mental health support programs
Allowances supporting nutrition, fitness and productivity

Nice-to-haves

Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

Application prep

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Keywords to mirror

goaiml

Platform: smartrecruiters
Effort: medium

Benefits

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Dental

Vision

401k