Job description

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to  hrgroup@netdocuments.co m  so our team members can review. About NetDocuments At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge. Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls. Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms. That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including: Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies Five-time Top Workplace USA winner Five-time Salt Lake Tribune Top Workplace Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you. Your opportunity for impact: In this role, your primary impact comes from designing, driving, and operating our internal AI infrastructure. This includes managing our AI Gateway, MCP servers, agentic workflows, and the supporting cloud services that let NetDocuments teams safely adopt AI in their day-to-day work. What your contributions will be: You'll operate the AI gateway that fronts internal large language model traffic, including identity integration with Microsoft Entra ID, API key management, and the availability, latency, and capacity of the service. You'll build and maintain the MCP servers and agentic workflows that connect internal systems and data to AI tools, establishing the patterns and guardrails that keep them secure as they move from prototype to production. You'll partner with our Corporate AI strategy team to get new AI use cases reviewed, approved, and provisioned, coordinating with Security, Compliance, and Legal along the way. When something breaks, you're the first responder, and you'll maintain the runbooks and cross-training that keep that response from depending on any one person. You also own the reporting arm of the platform, and you'll document it well enough that it doesn't live only in your head. Required experience and education: 4-5 years running a cloud production service that other teams depend on, including on-call ownership (AWS or Azure) Experience with authentication and access management (OIDC, OAuth, SAML, or similar) Backend engineering in Python or Go, with infrastructure as code and containerized deployment Hands-on experience with AI tooling or agentic systems, such as MCP servers or AI agents Familiarity with observability practices like metrics, logging, and tracing Strong documentation and cross-team communication skills Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience Ideally you will have : Experience with an API gateway — this space is still new, so general familiarity matters more than depth with any specific product Microsoft Entra ID specifically, as it is our identity provider Large language model API behavior, including token accounting, streaming, and context limits Data loss prevention or data classification on a request path SOC 2, ISO 27001, or FedRAMP environments SQL or Snowflake What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore   Compensation Transparency The compensation range for this position is:  $110,000 - $120,000 The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-ONSITE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Requirements

Must-haves

4-5 years running a cloud production service that other teams depend on, including on-call ownership (AWS or Azure)
Experience with authentication and access management (OIDC, OAuth, SAML, or similar)
Backend engineering in Python or Go, with infrastructure as code and containerized deployment
Hands-on experience with AI tooling or agentic systems, such as MCP servers or AI agents
Familiarity with observability practices like metrics, logging, and tracing
Strong documentation and cross-team communication skills
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Experience with an API gateway — this space is still new, so general familiarity matters more than depth with any specific product
Microsoft Entra ID specifically, as it is our identity provider
Large language model API behavior, including token accounting, streaming, and context limits
Data loss prevention or data classification on a request path
SOC 2, ISO 27001, or FedRAMP environments
SQL or Snowflake
What You’ll Love About NetDocuments
90% healthcare premiums company covered
HSA company contribution
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for life activities & wellness
Access to LinkedIn learning with monthly dedicated time to explore
Compensation Transparency
The compensation range for this position is:  $110,000 - $120,000
#LI-ONSITE Equal Opportunity

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiapiawsazurepythongosql

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Vision

401k

Pto

Wellness