Senior Director of Product at Tekmetric

Job description

About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. Where We Work : At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do The Senior Director of Product Management will be a thought leader who can drive strategy, innovation, and execution.We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development Responsibilities: Product Strategy & Vision Define and communicate a compelling product vision and multi-year strategy aligned to company goals. Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals. Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment. Leadership & Team Development Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization. Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence. Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams. Execution & Delivery Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue. Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes. Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making. Customer & Market Insight Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop. Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies. Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities. Translate insights into clear product bets, hypotheses, and strategic investments. Cross-Functional Alignment Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution. Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics. Ensure entire organization has clear visibility into product priorities and progress. Business Impact & Measurement Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability). Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it. Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers . Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

Requirements

Must-haves

Product Strategy & Vision
Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.
Leadership & Team Development
Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.
Execution & Delivery
Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.
Customer & Market Insight
Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
Translate insights into clear product bets, hypotheses, and strategic investments.
Cross-Functional Alignment
Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
Ensure entire organization has clear visibility into product priorities and progress.
Business Impact & Measurement
Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).

Nice-to-haves

After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Wellness