Job description

Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you. How You’ll Make an Impact As an Enterprise ServiceNow Governance & Platform Owner , you'll be at the forefront of our innovation, driving the governance, strategic evolution, and operational excellence of the ServiceNow platform across a multi-company, domain-separated environment. You'll collaborate with a diverse group of passionate individuals to enable sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will: • Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth. • Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization. • Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices. • Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance. • Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement. • Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery. Required Qualifications that Enable Your Success • 8+ years of information technology experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles. • Strong knowledge of ServiceNow, including Information Technology Service Management (ITSM), Service Catalog, Knowledge Management, Configuration Management Database (CMDB)/Common Service Data Model (CSDM), reporting, and integrations. • Bachelor's Degree or equivalent relevant experience. • Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth. • Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives. • Experience defining and enforcing platform standards, governance controls, and decision-making frameworks. • Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences. • Experience leading consulting partners, managed service providers, and outsourced delivery teams. • ServiceNow Certified System Administrator (CSA) and one or more ServiceNow Certified Implementation Specialist (CIS) certifications. Preferred Qualifications that Drive You Forward • Experience with ServiceNow Domain Separation, multi-instance strategies, or multi-company enterprise environments. • Experience implementing ServiceNow governance frameworks, including standards management, design review, demand intake, release governance, and change controls. • Experience supporting enterprise platform transformations, mergers, acquisitions, divestitures, or company onboarding initiatives. • Experience with Agile delivery methodologies, product ownership, release management, or platform governance functions. • Familiarity with ServiceNow capabilities such as Information Technology Operations Management (ITOM), Employee Center, Strategic Portfolio Management (SPM), Security Operations (SecOps), or other enterprise workflows. • ServiceNow Certified Application Developer (CAD), ITIL 4 Foundation or higher, Agile, Scrum Product Owner, or SAFe certifications. Your Work Environment At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work—whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include: • Standing, walking, or operating equipment for extended periods • Working in a lab or manufacturing setting with appropriate PPE provided • Use of computers and digital tools in an office or hybrid environment • Occasional lifting or movement of materials • Adherence to rigorous safety protocols and ergonomic standards We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience. Benefits that Empower You • Competitive salary with performance-based bonus plans • 401(k) match + Age-Weighted Defined Contribution • Comprehensive medical, dental & vision coverage • Health Savings Account (HSA) • Paid holidays, vacation, and parental leave • Flexible work environment • Learning and development opportunities • Career and professional growth • Inclusive culture and vibrant community engagement Learn more at benefits.lubrizol.com ! Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions - from engine oils, performance coatings, and skincare to medical devices and plumbing systems - are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world, brought to life by science and most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.  We win because of you. Let’s build the future together. #LI-CM1

Requirements

Must-haves

Shape the Future with Us.
As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.
How You’ll Make an Impact
Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth.
Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization.
Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices.
Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance.
Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement.
Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery.
Required Qualifications that Enable Your Success
8+ years of information technology experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles.
Bachelor's Degree or equivalent relevant experience.
Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth.
Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives.
Experience defining and enforcing platform standards, governance controls, and decision-making frameworks.
Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences.
Experience leading consulting partners, managed service providers, and outsourced delivery teams.
ServiceNow Certified System Administrator (CSA) and one or more ServiceNow Certified Implementation Specialist (CIS) certifications.
Experience with ServiceNow Domain Separation, multi-instance strategies, or multi-company enterprise environments.
Experience implementing ServiceNow governance frameworks, including standards management, design review, demand intake, release governance, and change controls.
Experience supporting enterprise platform transformations, mergers, acquisitions, divestitures, or company onboarding initiatives.
Experience with Agile delivery methodologies, product ownership, release management, or platform governance functions.

Nice-to-haves

Preferred Qualifications that Drive You Forward
Competitive salary with performance-based bonus plans

Application prep

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Keywords to mirror

agilescrum

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave