Customer Support Specialist at GoShare

Job description

This is a remote position. This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position. Make an impact with a fast-growing tech startup company! We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people. You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends. Responsibilities: • Answer customer’s questions and find solutions to meet their needs • Communicate with customers and drivers via phone, text, chat, and email • Maintain customer and driver satisfaction • Report technical issues to the engineering team • Report customer feedback to the management team • Collaborate with other GoShare staff members Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis. Requirements Required Experience: • Associate’s degree or above preferred, but not mandatory • 1-2 years of experience in customer service preferred, but not mandatory Skills/Qualifications: • Excellent verbal and written communication skills • Good problem-solving, analytical thinking capabilities, and exceptional attention to details • Problem-solver • Ability to listen • Bilingual a plus Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia are preferred. Other states are considered on a candidate-by-candidate basis. Benefits Perks: • Opportunity to work remotely. • Positive and supportive work environment. • Competitive hourly pay (commensurate with experience). • Potential for growth within a rapidly expanding company. Why Join Us? • Enjoy the flexibility and autonomy of a remote work environment. • Be part of a dynamic and innovative company that's shaping the future of work. • Make a real difference by supporting our independent drivers and contributing to their success. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To protect our company, client data, and proprietary systems, GoShare enforces strict identity verification protocols. All employment offers are contingent upon the successful completion of a background check, mandatory visual identity and right-to-work verification. Corporate credentials and system access will only be provisioned after visual verification is completed successfully. Notice of E-Verify Participation & Right to Work GoShare participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. In compliance with federal law, all persons hired will be required to verify identity and employment eligibility and to complete the required employment eligibility verification form upon hire. For more information, please review the E-Verify Participation and IER Right to Work posters available on the official U.S. government E-Verify website (e-verify.gov).

Requirements

Must-haves

This is a remote position.
This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.
Make an impact with a fast-growing tech startup company!
Answer customer’s questions and find solutions to meet their needs
Communicate with customers and drivers via phone, text, chat, and email
Maintain customer and driver satisfaction
Report technical issues to the engineering team
Report customer feedback to the management team
Collaborate with other GoShare staff members
Excellent verbal and written communication skills
Good problem-solving, analytical thinking capabilities, and exceptional attention to details
Problem-solver
Ability to listen

Nice-to-haves

Associate’s degree or above preferred, but not mandatory
1-2 years of experience in customer service preferred, but not mandatory
Bilingual a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: zoho-recruit
Effort: medium

Benefits

Benefits detected in the listing.

Vision