Job description

Senior Hardware/Software Technician Washington, DC C-CDAS-24-014 Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Senior Hardware/Software Technician supports monitors, tests, and troubleshoots hardware and software problems with the SSP network. Duties and Responsibilities: • Recommend and schedule repairs. • Provide end-user support for all SSP network-based applications. • Install and configure workstations, laptops, and iPhones. • Troubleshoot VPN issues with SSP-furnished equipment. • Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment. • Research and troubleshoot issues with Microsoft Office 2010/2013/2016. • Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software. • Collaborate with other onsite contractors to manage and contain network spillages. • Work with the SPCIO office to prepare for IT Accreditation and cyber security inspections. • Provide guidance and mentorship to junior technicians or IT staff. • Independently diagnose and resolve complex hardware and software issues. • Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions. • Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion. • Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes. • Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints. • Other duties as assigned. Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) • Associate degree or bachelor’s degree (preferred) from an accredited institution. • High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree. • 5+ years of IT systems support experience. • IT certifications: CompTIA Certification A+, Network+ or Security+. • Secret clearance required. Knowledge, Skills, and Abilities: • Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure. How you’ll grow     At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.     We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.    Benefits    At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.    Chenega MIOS’s culture     Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.    Corporate citizenship     Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.    Learn more about Chenega’s impact on the world.    Chenega MIOS News- chenegamios.com          Tips from your Talent Acquisition team     We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:    Chenega MIOS web site - www.chenegamios.com      Glassdoor -  glassdoor.com     LinkedIn - linkedin.com     Facebook - facebook.com     Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at (907) 277-5706. If you are having technical issues or need an accommodation, please e-mail us at recruiting@chenega.com . Every effort will be made to respond within 24 business hours. eeoc.gov . Native preference under PL 93-638. Drug-free workplace. We participate in the E-Verify Employment Verification Program .

Requirements

Must-haves

Senior Hardware/Software Technician
Washington, DC
As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.
The Senior Hardware/Software Technician supports monitors, tests, and troubleshoots hardware and software problems with the SSP network.
Recommend and schedule repairs.
Provide end-user support for all SSP network-based applications.
Install and configure workstations, laptops, and iPhones.
Troubleshoot VPN issues with SSP-furnished equipment.
Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.
Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.
Collaborate with other onsite contractors to manage and contain network spillages.
Work with the SPCIO office to prepare for IT Accreditation and cyber security inspections.
Provide guidance and mentorship to junior technicians or IT staff.
Independently diagnose and resolve complex hardware and software issues.
Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.
Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
Other duties as assigned.
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.
5+ years of IT systems support experience.

Nice-to-haves

Associate degree or bachelor’s degree (preferred) from an accredited institution.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: catsone
Effort: medium

Benefits

Benefits detected in the listing.

Pto

Professional Development