Job description

Location Designation: Hybrid - 3 days per week Role Overview : The Business Analyst will play a foundational role on a newly formed Discovery team, focused on uncovering, documenting, and analyzing existing business processes that support life insurance policy administration and related operations. This role is focused on deep process discovery, institutional knowledge capture, and fact‑based clarity to enable modernization, simplification, and system replacement efforts. The analyst will work closely with business SMEs, product owners, and technology partners to establish a clear and shared understanding of how work is performed today (“as‑is”) and where complexity, risk, and opportunity exist. What You’ll Do : Business Process Discovery & Documentation • Lead discovery of existing end‑to‑end business processes across legacy and modern systems • Conduct interviews, workshops, and working sessions with business and technology SMEs • Document as‑is processes , workflows, decision points, handoffs, controls, and exceptions • Identify undocumented knowledge, manual workarounds, and service processes Analysis & Insight • Analyze discovered processes to identify complexity, duplication, risk, and inefficiency • Highlight system dependencies, integration touchpoints, and data handoffs • Surface gaps between documented processes and actual execution • Identify candidate areas for simplification, standardization, or elimination Knowledge Enablement for Modernization • Produce clear, structured artifacts (process maps, narratives, inventories) that can be consumed by: • Product teams • Architects and engineers • QA and test teams • Program and delivery leadership • Support downstream modernization activities by providing factual process context for: • System replacement decisions • Decommissioning strategies • Migration planning • Scope and dependency definition Stakeholder Collaboration • Build trusted relationships with technical, business and service partners • Translate complex operational behavior into clear, technology‑agnostic language • Communicate findings concisely to technical and business audiences What You’ll Bring : Required Skills & Experience • 7+ years of experience as a Business Analyst, Process Analyst, or similar role • 4+ years of experience in Life Insurance or similar industry • Demonstrated experience in business process discovery and documentation • Strong facilitation and interviewing skills, especially with SMEs and operations teams • Ability to synthesize complex, ambiguous information into clear artifacts • Experience working with legacy systems and large enterprise environments • Excellent written and verbal communication skills Preferred Qualifications • Experience in life insurance, financial services, or regulated industries • Familiarity with policy administration, servicing, underwriting, billing, or claims processes • Experience supporting large‑scale modernization or transformation programs • Comfortable operating without predefined requirements or solutions Pay Transparency Salary Range: $81,000-$115,500 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94497

Requirements

Must-haves

Location Designation: Hybrid - 3 days per week
Business Process Discovery & Documentation
Lead discovery of existing end‑to‑end business processes across legacy and modern systems
Conduct interviews, workshops, and working sessions with business and technology SMEs
Document as‑is processes , workflows, decision points, handoffs, controls, and exceptions
Identify undocumented knowledge, manual workarounds, and service processes
Analysis & Insight
Analyze discovered processes to identify complexity, duplication, risk, and inefficiency
Highlight system dependencies, integration touchpoints, and data handoffs
Surface gaps between documented processes and actual execution
Identify candidate areas for simplification, standardization, or elimination
Knowledge Enablement for Modernization
Produce clear, structured artifacts (process maps, narratives, inventories) that can be consumed by:
Product teams
Architects and engineers
QA and test teams
Program and delivery leadership
Support downstream modernization activities by providing factual process context for:
System replacement decisions
Decommissioning strategies
Migration planning

Nice-to-haves

Familiarity with policy administration, servicing, underwriting, billing, or claims processes
Experience supporting large‑scale modernization or transformation programs
Comfortable operating without predefined requirements or solutions

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: eightfold
Effort: medium