Requirement ID:
93787
Job Title:
Senior Deskside & Infrastructure Support Specialist
Job Type:
Contract
Duration:
6 - 9 months
Location:
Selkirk, NY
Job Description:
Must Have Technical/Functional Skills
ü Knowledge of computer hardware
ü Knowledge of SCCM/Intune
ü Working technical knowledge of current protocols, operating systems, and standards.
ü Ability to operate tools, components, and peripheral accessories.
ü Able to read and understand technical manuals, procedural documentation and OEM guides.
ü PC Imaging
Roles & Responsibilities
ü End to End management of PC lease schedules.
ü Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer.
ü Operating System maintenance, patching, upgrades.
ü Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
ü End User Ticket triage and resolution.
ü Hands and Feet Telepresence Support.
ü PC config support
o Assists with configuration and testing of new hardware and software implementations.
o Install OS, updates, applications, images and other software to customer standards and
requests as required. Configure and install components into customers PCs.
o Track computer equipment (by asset tag and serial number) by location.
o Responsible for the shipping / receiving of materials and equipment.
ü Support for all executives
ü Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams
on software installs, reinstalls, vulnerability mitigation, patching and upgrades.
ü Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers,
etc.
ü Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter
commands according to detailed instructions and relay system responses. Or allow remote control.
ü Willingness to provide support during off-hours or weekends for critical incidents
ü Willingness to travel to another site located ~50 miles away for any critical issue resolution.
ü Willingness to climb up to 6 feet ladders
ü Willingness to drive to another customer location (~45 miles) to provide support if required.
Role Descriptions: Windows 11| Deskside support| Basic Networking and server administration| Intune Administration L1
Essential Skills: Windows 11| Deskside support| Basic Networking and server administration| Intune Administration L1
Desirable Skills:
Keyword:
Skills: Desktop Management - Infrastructure Services (IS)
Experience Required: 4-6
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