Job description

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth. Job role: Architecture Consultant 2 Required skills and experience The ECM Lead will serve as a strategic advisor and delivery owner responsible for shaping and executing the enterprise content management transformation roadmap. This role will bring together API-led architecture, document data and AI, customer communications management (CCM), and contract lifecycle management (CLM) into a unified, business-outcome-aligned strategy. The ideal candidate combines deep technical expertise with consultative, client-facing capability to act as a trusted advisor to senior stakeholders. Preferred skills Key Responsibilities Strategic Advisory & Blueprinting • Partner with client leadership to define a future-state ECM transformation blueprint spanning API, Data, AI, CCM, and CLM initiatives. • Bring industry perspective, innovation trends, and best practices to influence the client's enterprise content strategy. • Translate business priorities into a cohesive technology and operating model roadmap. API-Led Content Architecture • Drive evolution toward an API-first, federated enterprise content ecosystem. • Define self-service capabilities and an "outside-in" access model to simplify information and service delivery. • Identify opportunities for platform integration to improve operational efficiency. Document Data & AI Enablement • Assess how enterprise content and document data can be leveraged for AI-enabled use cases. • Identify practical AI opportunities to improve productivity, customer experience, and operational effectiveness. • Support innovation-led initiatives, including Center of Excellence (CoE) models, to accelerate adoption. DocuSign / CLM Expansion • Identify opportunities to expand DocuSign footprint, including CLM and additional feature adoption. • Recommend support optimization models and CoE alignment for ongoing governance. Governance & Operational Simplification • Champion standardization, reuse, automation, and governance across content, communications, contracts, and data domains. • Establish scalable frameworks that support long-term operational efficiency. Required Skills & Experience • 12+ years of experience in Enterprise Content Management, Digital Document Platforms, or related domains. • Strong knowledge of API-led architecture and integration patterns. • Familiarity with DocuSign, CLM platforms (iCertis, Box or similar), and contract lifecycle processes. • Understanding of AI/ML use cases applied to enterprise content and document data. • Proven experience building transformation roadmaps/blueprints for large enterprise clients, ideally in BFSI. • Strong consultative and stakeholder management skills, with experience engaging senior client leadership (Director/VP level and above). • Excellent communication and presentation skills; able to synthesize complex technical themes into business-relevant narratives. Preferred Qualifications • Prior experience setting up or running a CoE for content, communications, or AI innovation. • Experience with platform rationalization and governance frameworks. • Background in management consulting or strategic advisory roles within financial services. Qualifications and work authorization • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • This position may require relocation and/or travel to work/project location. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Locations: Raleigh, NC; Richardson, TX; Tempe, AZ Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: • Medical/Dental/Vision/Life Insurance • Long-term/Short-term Disability • Health and Dependent Care Reimbursement Accounts • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) • 401(k) plan and contributions dependent on salary level • Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Must-haves

Job role: Architecture Consultant 2
Required skills and experience
Strategic Advisory & Blueprinting
Partner with client leadership to define a future-state ECM transformation blueprint spanning API, Data, AI, CCM, and CLM initiatives.
Bring industry perspective, innovation trends, and best practices to influence the client's enterprise content strategy.
Translate business priorities into a cohesive technology and operating model roadmap.
API-Led Content Architecture
Drive evolution toward an API-first, federated enterprise content ecosystem.
Define self-service capabilities and an "outside-in" access model to simplify information and service delivery.
Identify opportunities for platform integration to improve operational efficiency.
Document Data & AI Enablement
Assess how enterprise content and document data can be leveraged for AI-enabled use cases.
Identify practical AI opportunities to improve productivity, customer experience, and operational effectiveness.
Support innovation-led initiatives, including Center of Excellence (CoE) models, to accelerate adoption.
DocuSign / CLM Expansion
Identify opportunities to expand DocuSign footprint, including CLM and additional feature adoption.
Recommend support optimization models and CoE alignment for ongoing governance.

Nice-to-haves

Prior experience setting up or running a CoE for content, communications, or AI innovation.
Experience with platform rationalization and governance frameworks.
Background in management consulting or strategic advisory roles within financial services.
Qualifications and work authorization
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Locations: Raleigh, NC; Richardson, TX; Tempe, AZ

Application prep

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Keywords to mirror

apiaimlagile

Platform: infosys
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off