Job description

The Strategic Account Manager serves as a trusted client advisor and a bridge between CareTria's data capabilities and client business strategy. This role is responsible for translating client objectives into data requirements, actionable insights, reporting solutions, and strategic recommendations that demonstrate value and support program performance. The Strategic Account Manager combines enterprise relationship management with strong analytical acumen, partnering across Analytics, Product, Operations, Customer Service, Marketing, and Sales to ensure data quality, reporting relevance, and effective delivery. The role is highly cross-functional, has no direct reports, and requires the ability to communicate complex findings clearly to both technical and non-technical stakeholders. Travel Note: Some travel is expected ( KEY RESPONSIBILITIES: Client Strategy & Stakeholder Engagement • Serve as the primary contact and trusted advisor for assigned strategic accounts, with a focus on data, reporting, and program performance. • Understand client objectives, access strategies, reporting needs, and success measures. • Lead quarterly business reviews and strategic discussions using data-driven insights and recommendations. • Translate business needs into clear analytical requirements, deliverables, and next steps. Data Strategy, Reporting & Insights • Partner with Analytics and Product to define dashboards, metrics, reporting frameworks, and data solutions aligned with client objectives. • Identify opportunities to expand reporting, analytics, data connectivity, and related services. • Analyze program performance and utilization trends to identify risks, opportunities, and recommended actions. • Ensure client-facing reports are accurate, consistent, complete, and relevant. • Communicate complex findings clearly to executive and operational audiences. • Develop client-specific measurement strategies that demonstrate program value. Cross-Functional Execution & Data Governance • Coordinate across Analytics, Product Development, Operations, Customer Service, Marketing, and Sales to deliver client solutions. • Lead resolution of data discrepancies, reporting questions, and delivery issues with internal subject-matter experts. • Represent client needs and provide data-informed input into product and service enhancements. Performance, Contracts, & Renewals • Monitor account health, client satisfaction, deliverable performance, and key program metrics. • Provide performance insights and forecasts to clients and internal leadership. • Support renewals, pricing discussions, contracts, and statements of work by defining data and reporting requirements. • Ensure client commitments and deliverables are completed on time and in accordance with applicable terms. The above duties are meant to be representative of the position and not all-inclusive. MINIMUM JOB REQUIREMENTS : EDUCATION • Bachelor's degree in Business, Data Analytics, Public Health, Healthcare Administration, or a related field. EXPERIENCE • 4+ years of client-facing experience in strategic account management, healthcare data, analytics, healthcare technology, or a related field. • Demonstrated experience translating business needs into reporting, analytics, or data solution requirements. • Experience working with pharmaceutical manufacturers, specialty healthcare, patient access programs, or healthcare technology is preferred. KNOWLEDGE, SKILLS & ABILITIES : • Strong analytical skills, including the ability to interpret trends, identify business implications, and present findings effectively. • Ability to collaborate cross-functionally with Analytics, Product Development, Operations, Customer Service, Marketing, and Sales teams. • Proficiency in Microsoft 365, particularly Excel and PowerPoint. • Experience with Looker is a plus. • Familiarity with SQL, Tableau, Snowflake, or other analytics and cloud data platforms is beneficial. • Strong executive communication, interpersonal, stakeholder-management, and relationship-building skills. • Excellent organizational and time-management skills, with the ability to manage multiple client priorities and deliverables. • Ability to work independently and proactively while contributing effectively in a team environment. • Demonstrated critical thinking and problem-solving skills, particularly when the path forward is not immediately apparent. • Ability to accept and provide constructive feedback. PHYSICAL DEMANDS: • Ability to work at a desk in the office for long periods of time. • The noise level in the work environment is moderate. • Specific vision abilities required by this job include close vision and color vision. • Ability to maintain focus under high levels of pressure/multiple priorities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base pay range for this position is $75,000–$100,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer

Requirements

Must-haves

Travel Note: Some travel is expected ( KEY RESPONSIBILITIES:
Client Strategy & Stakeholder Engagement
Serve as the primary contact and trusted advisor for assigned strategic accounts, with a focus on data, reporting, and program performance.
Understand client objectives, access strategies, reporting needs, and success measures.
Lead quarterly business reviews and strategic discussions using data-driven insights and recommendations.
Translate business needs into clear analytical requirements, deliverables, and next steps.
Data Strategy, Reporting & Insights
Partner with Analytics and Product to define dashboards, metrics, reporting frameworks, and data solutions aligned with client objectives.
Identify opportunities to expand reporting, analytics, data connectivity, and related services.
Analyze program performance and utilization trends to identify risks, opportunities, and recommended actions.
Ensure client-facing reports are accurate, consistent, complete, and relevant.
Communicate complex findings clearly to executive and operational audiences.
Develop client-specific measurement strategies that demonstrate program value.
Cross-Functional Execution & Data Governance
Coordinate across Analytics, Product Development, Operations, Customer Service, Marketing, and Sales to deliver client solutions.
Lead resolution of data discrepancies, reporting questions, and delivery issues with internal subject-matter experts.
Represent client needs and provide data-informed input into product and service enhancements.
Performance, Contracts, & Renewals
Monitor account health, client satisfaction, deliverable performance, and key program metrics.
Provide performance insights and forecasts to clients and internal leadership.
Support renewals, pricing discussions, contracts, and statements of work by defining data and reporting requirements.
Ensure client commitments and deliverables are completed on time and in accordance with applicable terms.

Nice-to-haves

Experience working with pharmaceutical manufacturers, specialty healthcare, patient access programs, or healthcare technology is preferred.
Experience with Looker is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

Platform: dover
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave