Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Product Insights + Enablement (PIE) team works within Product to optimize processes, improve predictability of delivery, provide data-driven business insights, drive organizational transformation, and enable Product Managers to operate with greater consistency, clarity, and impact. This role is about more than managing tools or rolling out new workflows — it is about building the operating backbone that helps Product Managers work smarter, move faster, and deliver higher-quality outcomes. Lumen’s Product Managers are your customers; tools, training and processes that enable product managers are your products. The Main Responsibilities Product Insights Enablement PIE Tooling Design • Define and design PIE tools automations agentic solutions integrations templates workflows and reporting capabilities • Lead implementation rollout administration optimization and continuous improvement of product management processes tools and communication strategies • Partner with cross functional teams to configure platforms design workflows manage integrations establish access controls and ensure tools meet organizational needs • Build tooling and processes to standardize Product Management workflows for areas like creating and maintaining roadmaps prioritization idea intake requirements development planning and portfolio visibility • Define metrics and KPIs to measure tool adoption usability effectiveness quality improvement and business impact AI Agent Orchestration Governance • Design, build, refine, and maintain AI agents that support Product Managers across the Product Management Operating Model including PRD drafting requirements analysis roadmap synthesis meeting summarization decision support and workflow guidance • Evaluate AI agent solutions being developed across the company and adapt them for practical Product Manager use cases • Define agent personas system prompts prompt frameworks behavioral guardrails use case coverage budget considerations and quality standards aligned to Product Management workflows and company expectations • Build an agent orchestration model that connects multiple AI solutions into a coherent trusted experience for Product Managers • Evaluate AI output quality through structured testing prompt iteration rubrics user feedback and quality review • Establish feedback loops so Product Managers can flag agent errors gaps confusing outputs or improvement opportunities Product Manager Upskilling Capability Development • Conduct Product Manager capability assessments to identify skill gaps adoption barriers and opportunities to improve quality consistency and effectiveness • Define upskilling plans that help Product Managers strengthen capabilities in areas such as API first design systems thinking PRD development product discovery requirements quality prioritization and roadmap management • Partner with STEPN training leads PIE and subject matter experts to develop learning paths enablement materials training packages and practical adoption experiences • Identify where AI tools automations job aids templates or agents can accelerate skill development and reduce friction in day-to-day Product Manager workflows • Translate Product Management practices process expectations tooling guidance and AI enabled ways of working into clear actionable content for Product Managers and cross functional partners Change Management Adoption Continuous Improvement • Lead adoption strategies for new tools AI agents, automations, operating model changes, and Product Management ways of working • Develop and execute change management plans stakeholder impact assessments communications risk mitigation plans and adoption strategies for transformation initiatives • Create communications training materials quick reference guides onboarding content best practice guidance and support materials that explain the why what and how of each change • Build feedback mechanisms and voice fuser loops to understand adoption progress pain points and opportunities for continuous improvement What We Look For in a Candidate • 8+ years of experience in Product Management, Product Operations, Product Enablement, or a related enterprise transformation role. • Demonstrated ability to operate at a Lead Product Manager level by defining strategy, aligning stakeholders, influencing senior leaders, and driving complex cross-functional initiatives. • Experience designing, implementing, or optimizing product management tools, workflows, automations, integrations, reporting, or portfolio management processes. • Hands-on experience with AI-enabled tools, agents, prompt frameworks, testing rubrics, output quality review, and responsible use of AI in enterprise workflows. • Strong understanding of Product Management practices, including creating and maintaining roadmaps , prioritization, idea intake, requirements development, PRD quality, API-first thinking, and systems thinking. • Proven ability to assess capability gaps, build upskilling plans, create enablement materials, and support adoption of new ways of working. • Strong change management, communication, facilitation, and executive storytelling skills, with the ability to translate complex product, process, and technical concepts into clear guidance. • Comfortable working independently in a distributed environment while building trusted relationships across Product, Engineering, IT, Security, Operations, STEPN Ops, and Enablement teams. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $152,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $161,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $170,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure What to Expect Next Requisition #: 344080 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: jobs.lumen.com Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Requirements

Must-haves

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Lumen’s Product Managers are your customers; tools, training and processes that enable product managers are your products.
The Main Responsibilities
Product Insights Enablement PIE Tooling Design
Define and design PIE tools automations agentic solutions integrations templates workflows and reporting capabilities
Lead implementation rollout administration optimization and continuous improvement of product management processes tools and communication strategies
Partner with cross functional teams to configure platforms design workflows manage integrations establish access controls and ensure tools meet organizational needs
Build tooling and processes to standardize Product Management workflows for areas like creating and maintaining roadmaps prioritization idea intake requirements development planning and portfolio visibility
Define metrics and KPIs to measure tool adoption usability effectiveness quality improvement and business impact
AI Agent Orchestration Governance
Evaluate AI agent solutions being developed across the company and adapt them for practical Product Manager use cases
Define agent personas system prompts prompt frameworks behavioral guardrails use case coverage budget considerations and quality standards aligned to Product Management workflows and company expectations
Build an agent orchestration model that connects multiple AI solutions into a coherent trusted experience for Product Managers
Evaluate AI output quality through structured testing prompt iteration rubrics user feedback and quality review
Establish feedback loops so Product Managers can flag agent errors gaps confusing outputs or improvement opportunities
Product Manager Upskilling Capability Development
Conduct Product Manager capability assessments to identify skill gaps adoption barriers and opportunities to improve quality consistency and effectiveness
Define upskilling plans that help Product Managers strengthen capabilities in areas such as API first design systems thinking PRD development product discovery requirements quality prioritization and roadmap management
Partner with STEPN training leads PIE and subject matter experts to develop learning paths enablement materials training packages and practical adoption experiences
Identify where AI tools automations job aids templates or agents can accelerate skill development and reduce friction in day-to-day Product Manager workflows
Translate Product Management practices process expectations tooling guidance and AI enabled ways of working into clear actionable content for Product Managers and cross functional partners
Change Management Adoption Continuous Improvement
Lead adoption strategies for new tools AI agents, automations, operating model changes, and Product Management ways of working
Develop and execute change management plans stakeholder impact assessments communications risk mitigation plans and adoption strategies for transformation initiatives

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiapidesign systems

Platform: eightfold
Effort: medium