Job description

Command Center Supervisor Location: Framingham, MA Schedule: Monday – Friday, 8:00 AM – 4:00 PM Pay Rate: $23.69/hour We help make your world a safer place. Securitas is a global leader in security services, providing advanced and sustainable solutions across 47 countries with over 355,000 employees and 150,000 clients worldwide. We play an essential role in protecting people, property, and assets while fostering a safe and secure environment for our clients and communities. Position Overview We are seeking a Command Center Supervisor with a strong blend of security operations, technology, and leadership experience. This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering with IT, Facilities, and third-party vendors to resolve technical and operational issues. The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong leadership, communication, and analytical skills. Experience with Genetec access control and video management systems is highly preferred. Key Responsibilities • Command Center Operations: Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows. • System Monitoring: Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance. • Incident Management: Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation. • Technical Coordination: Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues. • Access Control: Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies. • Video Surveillance: Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms. • Audits & Compliance: Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards. • Reporting & Documentation: Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records. • Leadership: Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence. • Customer Service: Maintain professional communication with employees, clients, emergency responders, and internal stakeholders. Qualifications • Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment • Strong understanding of physical security systems , including access control, CCTV, and alarm monitoring • Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues • Excellent leadership, organizational, and problem-solving skills • Strong written and verbal communication skills • Ability to remain calm and make sound decisions in high-pressure situations • Intermediate computer proficiency with experience using security management software • Genetec experience strongly preferred Requirements • Must be at least 18 years of age • High school diploma, GED, or equivalent • Reliable transportation and communication • Legal authorization to work in the United States • Ability to read, write, and speak English effectively • Previous supervisory or leadership experience preferred • Prior experience with security technology, incident management, or command center operations strongly preferred Benefits • Medical, Dental, and Vision Insurance • 401(k) with employer match • Paid time off, paid training, and company-provided uniforms • Company-paid life insurance • Employee Assistance Program (EAP) • Wellness and financial support programs • Employee discount programs (vehicles, electronics, travel, and more) Join Securitas and help lead critical security operations while building your career with a global leader in protective services. Apply now at SecuritasJobs.com Securitas is an Equal Opportunity Employer (EOE/M/F/Vets/Disabilities). All qualified applicants will receive consideration for employment without regard to legally protected status. Lead Critical Security Operations If you have experience in a Security Operations Center (SOC), Command Center, IT Service Desk, Network Operations Center (NOC), or technical support environment, this is an opportunity to take the next step in your career. We're seeking a detail-oriented leader with a passion for security technology, incident management, and operational excellence. Join Securitas and play a key role in protecting our clients by leading Command Center operations, coordinating with technical partners, and ensuring critical security systems remain operational around the clock.

Requirements

Must-haves

Command Center Supervisor
Location: Framingham, MA
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Pay Rate: $23.69/hour
We help make your world a safer place.
Position Overview
Command Center Operations: Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows.
System Monitoring: Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance.
Incident Management: Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation.
Technical Coordination: Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues.
Access Control: Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies.
Video Surveillance: Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms.
Audits & Compliance: Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards.
Reporting & Documentation: Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records.
Leadership: Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence.
Customer Service: Maintain professional communication with employees, clients, emergency responders, and internal stakeholders.
Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment
Strong understanding of physical security systems , including access control, CCTV, and alarm monitoring
Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues
Excellent leadership, organizational, and problem-solving skills
Strong written and verbal communication skills

Nice-to-haves

Genetec experience strongly preferred
Previous supervisory or leadership experience preferred
Prior experience with security technology, incident management, or command center operations strongly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness